We'd like to think we react to our customers' feelings (the good, the bad, the ugly) with haste and absolute sincerity.

Do call or email, we have a brilliant team standing by. Alternatively, our CEO Clive Schlee hasn't got much to do; hassle him*! If you’re a Pret customer, you have the right to be heard and listened to; go to the Customer Services section to do just that.

We commission the Bond Street jewellers, Tiffany & Co, to make solid silver stars for us. Whenever a customer calls or writes to congratulate a member of our staff for being helpful, professional or simply great, off goes a Tiffany Star to the staff member. We are thrilled to have awarded hundreds and hundreds over the years. Thank you to every customer who has commented and written in.

^*Clive says please don't try and sell him stuff or ask him to advise you how to set up a sandwich shop (a lot of people have).