Pret card

Terms and conditions

IMPORTANT - PLEASE READ: The following Agreement describes the terms and conditions that apply to the pre-paid account of your Pret Card. These Terms and Conditions apply to the use of your Pret Card and govern the relationship between Pret A Manger (Europe) Limited ("Pret", "we" or "us") and you. Purchase of your Pret Card will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact us Pret Customer Service at customer.services-us@pret.com

1 THE PRET CARD

The Pret Card is an electronic money product. When you credit value to your Pret Card you will be purchasing electronic money from Pret A Manger USA Ltd., whose registered address is 853 Broadway 7th Floor, New York, NY 10003.

2 OBTAINING YOUR PRET CARD

You can obtain a Pret Card free of charge at any participating Pret outlets. Your Pret Card is issued by, and remains the property of, Pret A Manger USA Ltd.. We do not authorize anyone else to sell or distribute Pret Cards - you can only obtain Pret Cards from Pret outlets. Please note that the Pret locations at the University of Pennsylvania and the University of Chicago do not offer or accept Pret Cards.

3 USING YOUR PRET CARD

You can use your Pret Card at any participating Pret outlet (please note that the Pret locations at the University of Pennsylvania and the University of Chicago do not offer or accept Pret Cards). It is not a credit card, charge card or debit card. Before you can use your Pret Card you will need to credit it with funds. Your Pret Card will be activated when you first credit it with a minimum of $5.

You can credit and reload stored value on your Pret Card by cash or credit card at any participating Pret outlet. The minimum value you can credit your Pret Card with each time is $5; the maximum amount is $200. The maximum credit value you can store on your Pret Card at any time is $200.

You can check the balance on your Pret Card at any time online or in any participating Pret outlet. We will keep a record of previous credits and transactions to ensure that this balance is correct at all times. You will not be sent statements of itemized transactions from your Pret Card account. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Your Pret Card is intended for your personal use and, as such, you are not entitled to sell, distribute or otherwise make any commercial use of your Pret Card (including in relation to any promotional commercial activity).

For the avoidance of doubt, this shall not prevent you from giving a Pret Card as a gift, provided that such gifting is not part of or connected to any commercial activity (including any promotional commercial activity).

4 BILLING ERRORS AND CORRECTIONS

We reserve the right to correct the balance of your Pret Card account if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Pret Card, please e-mail customer service at customer.services-us@pret.com. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We shall have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

5 REGISTERING YOUR CARD

To protect the stored value on your Pret Card from loss, theft or damage you can register your Pret Card by following the instructions on the Pret website at www.pret.com

If you need to change any of the details you have registered with your Pret Card, please contact Pret Customer Service by e-mail at customer.services-us@pret.com; alternatively, you can make changes through the Pret website.

6 LOSS, THEFT, DAMAGE

You should treat your Pret Card like cash in a wallet. If you lose your Pret Card or if it is stolen you may lose any value which is stored on it in the same way as if you lost your wallet.

If you have registered your Pret Card through the Pret website, you should immediately report any loss, theft, fraudulent or unauthorized use of your Pret Card to Pret Customer Service at customer.services-us@pret.com

In the event of loss, theft, fraud or other unauthorized use of your Pret Card, or if your Pret Card is damaged or malfunctions, we may, at our sole discretion, replace your Pret Card and transfer any credit value stored on it to a replacement card. Non-exhaustive circumstances in which we may determine, in our sole discretion, that we will not replace your Pret Card include those where we reasonably believe that the notified incident has been caused by your willful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. Alternatively we may, at our sole discretion, procure a redemption in respect of any outstanding value stored on your Pret Card.

If we agree to replace your Pret Card, a replacement card will be delivered to your home address as registered against the card, usually within 5 days of you first notifying Pret Customer Services of the incident. If we decide to redeem any outstanding balance to you the redemption payment amount will be paid to you by check, to your home address, but the redemption fee will not be charged.

Replacement cards will be mailed to your registered home address only. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period.

If you subsequently find or retrieve a Pret Card which you have reported lost or stolen, you must notify Pret Customer Services immediately.

7 PRIVACY STATEMENT

For information concerning how we collect, use and disclose information concerning the Pret Card and how to select privacy preferences regarding certain promotional communications e-mail Customer Service at customer.services-us@pret.com and request a hard copy.

Except as required by law, or in accordance with these Terms and Conditions and the Pret Privacy Policy, your personal information will not be passed to any other persons without your permission.

8 CHANGES TO THIS AGREEMENT

We may amend the terms of this agreement at any time, including any rights or obligations you or we may have. If you have registered your Pret Card, we will notify you of any change, addition or deletion of any terms by email. In addition, we will post the terms to the modified agreement in our outlets and on our web site at www.pret.com. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or generally in our outlets or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Pret Cards. You are deemed to accept the changes, additions or deletions if (1) you do not notify us to the contrary in writing within twenty (20) days of the date of our notice or such other time specified in the notice, or (2) you use your Pret Card after such notice period. If you do not accept the changes, additions or deletions, your Pret Card will be cancelled and any amounts remaining on your Pret Card will be refunded to you.

9 CANCELLATION OF THIS AGREEMENT

We may suspend or terminate this agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Pret Card. If we terminate this agreement without cause, we will refund or issue credits equal to the balance held in your Pret Card account less any amounts that you may owe us.

10 DISCLAIMERS AND LIMITS OF LIABILITY

PRET A MANGER AND ITS AFFILIATES MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRET CARD, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. PRET A MANGER DOES NOT REPRESENT OR WARRANT THAT YOUR PRET CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED. IN THE EVENT THAT PRET A MANGER OR ITS AFFILIATES ARE FOUND LIABLE TO YOU, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES AND SUCH DAMAGES SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR PRET CARD. PRET A MANGER AND ITS AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PRET A MANGER OR ITS AFFILIATES HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF AN PRET CARD THROUGH ACCIDENT, MISUSE, OR FRAUDULENT MEANS OR DEVICES BY YOU OR ANY THIRD PARTY, OR AS A RESULT OF ANY DELAY OR MISTAKE RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL.

The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have rights in addition to those contained in this agreement. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

11 ENTIRE AGREEMENT; CONSTRUCTION

This agreement is the complete and exclusive statement of agreement between you and Pret A Manger and its affiliates, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this agreement.

12 INQUIRIES OR QUESTIONS

If you have any questions regarding this agreement or your Pret Card, please e-mail us at customer.services-us@pret.com

The Pret Card allows you to load a dollar value on to your Pret Card for future purchases at participating Pret A Manger outlets. The dollar value that you load onto your Pret Card is a pre-payment only for goods offered at participating Pret A Manger outlets. This is not a credit card and no credit line, overdraft protection, or deposit account is associated with a Pret Card. Unless otherwise required by law or permitted by this agreement, any amount on your Pret Card is non-refundable and may not be redeemed for cash. No interest, dividends, or any other earnings on funds deposited to a Pret Card will accrue or be paid or credited to you by Pret A Manger. The value associated with the Pret Card is not insured by the Federal Deposit Insurance Corporation (FDIC).

We reserve the right not to accept any Pret Card or otherwise limit use of a Pret Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.