Pret People Picture

Working at Pret

We have good jobs for good people making great food. Pret is a private company, determined never to forget that our wonderful hardworking people make all the difference. They are our heart and soul. When they care, our business is sound. If they stop caring, our business goes down the drain.  

We pay our hardworking, wonderful staff as much as we can afford, rather than as little as we can get away with. We invest in, train and develop our people (75% of our managers were promoted from Team Leaders). Our starting salary is £7 an hour (after 10 days, including bonus). Many get over £8 an hour and more. The average salary (including bonuses) for General Managers is £35,000 pa and Assistant Managers is £26,000 pa. We wear jeans, we have legendary parties.

Pret is made up of small groups of ten shops (we call this a 'Pret Estate') led by imaginative (and passionate) leaders (Ops). All our shops have trainers within their core staff. We run many courses at our busy Training Academy in Victoria (most of which have nothing to do with sandwich making). 

Our training programmes seem to work. We will continue to invest heavily in our employees' development. We don't sit on our backsides talking about staff 'training and development'. We actually get on and do it.

We have a strong tradition of developing our people: Collins Obamwanyi, a General Manager in one of our largest shops, began working with us as a Team Member in our very first shop over 15 years ago; Operations Manager Jo Selin joined us as a Team Member in 1995. Currently, 75% of our Managers began their Pret careers as Team Members. 

We employ many different nationalities, and value the cosmopolitan feel this gives the company.

Twice a year, we throw a massive party. Some have passed into Pret legend. Everyone at Pret is invited.

Pret is growing (slowly - one shop at a time, no rush) so if you’re reasonably hard working, enjoy delicious food and have a good sense of humour, you’ll probably fit in. We are always on the lookout for good people. Explore the Working as a Team Member, Working as a Manager or Working in our Office links to find out more and see what vacancies we have.  

Pret Behaviours 

Over the years, our staff and managers have documented what they believe makes a really successful 'Pret Person'. 

We call it "Don't Want To See" and "Pret Perfect!". Actually, it's pretty obvious stuff but it helps to write it down and remember it! It applies to everybody, from our CEO, Clive Schlee, to the Team Member on his or her first day.


passion
Pace pride ownership resilience high standards
Don't want to see Want to see pret perfect
* Needs close management
* Blames others
* Becomes  flustered when the heat is on
* Does things only for show
* Is just here for the money
* Is enthusiastic
* Has initiative. Doesn't wait to be told
* Wants Pret to be the best
* Takes ownership for their work
* Cares about standards
* Works at pace
* Copes well with pressure
* Role model
* Never gives up
* Always does their best
* Admits their mistakes
* Loves food
* Goes the extra mile


Clear talking
Straightforward clear informal thoughtful interesting sensitive
Don't want to see Want to see pret perfect
* Uses jargon inappropriately
* Over complicates ideas
* Confuses people
* Is complacent about the business
* Agrees blandly with others
* Minces words
* Over relies on email
* Communicates sensitively
* Listens
* Is sincere
* Admits when they don't understand or makes mistakes
* Express ideas concisely
*

Uses an informal style

* Communication with conviction
* Paints a clear picture
* Constructively disagrees
* Communicates upwards honestly
* Knows their audience


Team working
Fun caring sociable quirky helpful
Don't want to see Want to see pret perfect
* Moody or bad tempered
* Doesn’t interact with others
* Thinks only about their own needs
* Annoys people
* Is intolerant of others
* Creates a sense of fun
* Is genuinely friendly
* Is happy to be themself 
* Helps others
* Respects others
* Anticipates others’ needs
* Goes out of their way to be helpful
* Is charming to people
* Sets the tone for the group
* Cares about other people’s happiness
* Has presence