Pret Platform Terms and Conditions

Version 2.0 – Last updated 02 August 2022

1. Who we are

1.1 www.pret.ie and associated subsites and subdomains (together the "Website") are operated by Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2. What are these terms and conditions?

2.1 These terms and conditions (the "Terms") govern any and all use of our Website or any mobile application we release from time to time (the "App"). These terms apply to any user of our Platform ("you", "your").

2.2 We refer to the Website and the App together in these Terms as the "Platform". While the Website and App are governed by the same Terms, please note that the features and functionality on each of them may be different.

2.3 You should be aware that, although these Terms apply to everyone who uses our Platform, there are other terms and conditions, policies and notices which might also apply in addition to these Terms. Depending on your particular use of our Platform, goods and services, these might include the following (together the "Other Terms"):

2.3.1 Our Privacy Policy, which explains how we process your personal data, on what basis, and for what purposes.

2.3.2 Our Cookies Policy, which explains how we use cookies and similar technologies on our Platform.

2.4 You should be aware that, if you access our App, other terms and conditions (like those of the Apple Store or Google Play Store, or your device's manufacturer) may also apply. It's your responsibility to comply with those.

2.5 If you have any questions in relation to these Terms, or the Platform more generally, please contact us via our customer services page.

3. Acceptance of Terms

3.1 Your access to, and use of, the Platform is subject to these Terms and, if applicable, the Other Terms.

3.2 You must not use the Platform for any purpose that is unlawful or prohibited by these Terms or any applicable Other Terms.

3.3 By using the Platform you are fully accepting the terms, conditions and disclaimers contained in these Terms. If you do not accept these Terms you must immediately stop using the Platform.

4. Advice and Information

4.1 The contents of the Platform do not constitute advice and should not be relied upon in making or refraining from making, any decision.

4.2 We try to ensure that the information on our Platform is accurate and complete but we can't guarantee this.

4.3 We try to make relevant allergen and nutritional advice available throughout our Platform, but because our ingredients are so fresh and change regularly, we encourage you to consult our allergen guide in the usual way before placing any orders or consuming any of our delicious products. If you have any particular allergy or other health concerns, we recommend that you check the allergen guide regularly, and before each order. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. Your health and wellbeing is our number one priority, so if you have any questions on our ingredients or produce, please do ask in store.

5. Changes to the Platform and T&Cs

Pret reserves the right to:

5.1 change or remove (temporarily or permanently) the Platform or any part of it without notice, and you agree that Pret shall not be liable to you for any such change or removal; and

5.2 change these Terms at any time, and your continued use of the Platform following any changes shall be deemed to be your acceptance of such change.

6. Links to Third Party Websites

6.1 The Platform may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

7. Intellectual Property Rights

7.1 All copyright, trademarks and all other intellectual property rights in and to the Website, the App and their content (including without limitation the Website and App design, text, graphics and all software and source codes connected with the Platform) are owned by or licensed to Pret or otherwise used by Pret as permitted by law.

7.2 In accessing the Platform you agree that you will access the content on or connected with the Platform solely for your personal, non-commercial use. None of the content on or connected with the Platform may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our prior written consent. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

8. Personal Data

8.1 We will only use your personal information as set out in our Privacy Policy.

9. Disclaimers and Limitation of Liability

9.1 The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied. Without prejudice to the generality of the foregoing, we do not warrant or represent that the Platform will be of satisfactory quality, fit for a particular purpose, non-infringing, compatible with any other software or hardware, secure or accurate.

9.2 To the extent permitted by law, Pret will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Platform.

9.3 Pret makes no warranty that the functionality of the Platform will be available, uninterrupted or error free, that defects will be corrected or that the Platform or the servers that make it available are free of viruses or other harmful code.

9.4 Nothing in these Terms or the Other Terms shall be construed so as to exclude or limit the liability of Pret for death or personal injury as a result of the negligence of Pret or that of its employees or agents, and shall not limit or exclude any of your statutory rights as a consumer.

9.5 You agree that some features and functionality of our Platform may also be dependent on your device, internet connection, browser, settings and permissions. For example, if you don't allow us to use cookies or similar technologies, then you might not be able to use certain features and functionality that rely on those technologies; and if you don't allow our Website/App to use your location, we won't be able to deliver location-based services.

10. Indemnity

10.1 To the extent permitted by law, you agree that you will be liable to Pret for all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Pret or any of Pret’s subsidiary sites arising out of any breach by you of these Terms or the applicable Other Terms.

11. Severance

11.1 If any of, or part of, these Terms should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term, or the relevant portion of such Term, shall be severed and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable.

12. Governing Law

12.1 These Terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you live in Ireland, you can bring legal proceedings in the Irish or the English courts.

Pret Gift Card Terms & conditions

IMPORTANT - PLEASE READ CAREFULLY:

Terms and Conditions apply to your Pret Gift Card and govern the relationship between Pret A Manger (Europe) Limited ("Pret", "we" or "us") and you. Use of your Pret Gift Card will constitute acceptance of these Terms and Conditions. If you have any questions, please contact our Pret Customer Services on 0207 827 8801 or at cs@pret.com.

1) THE PRET GIFT CARD The Pret Gift Card is an electronic money product. When you credit value to your Pret Gift Card you will be purchasing electronic money from Pret A Manger (Europe) Limited, whose registered address is 75B, Verde, 10 Bressenden Place, London SW1E 5DH “Pret”). The monetary value credited to your Pret Gift Card is a pre-payment for goods and services at all UK and Irish Pret shops. It is not a credit card or deposit account. No interest, dividends or other earnings will accrue on the Pret Gift Card. 2) OBTAINING YOUR PRET GIFT CARD You must be over 18 in order to purchase a Pret Gift Card. You can purchase a Pret Gift Card: in UK and Irish Pret shops in selected physical retailers. Your Pret Gift Card is issued by, and remains the property of, Pret A Manger (Europe) Limited.

Topping up

You can credit and top-up stored value on your Pret Gift Card by cash, debit or credit card at any participating Pret outlet. The minimum value you can credit your Pret Gift Card with each time is €10; the maximum amount is €100. The maximum credit value you can store on your Pret Gift Card at any time is €100.

3) USING YOUR PRET GIFT CARD BALANCE

You can use your Pret Gift Card to fully or partially fund the purchase of any Pret products at all UK and Irish Pret shops. For a full list, please see: https://www.pret.com/en-IE/our-menu. The Pret Gift Card can be used for any number of purchases until its balance is completely exhausted or it has expired. The Pret Gift Card can be supplemented with other methods of payment if the products purchased from a Pret shop exceed the balance on the Pret Gift Card.

4) EXPIRY OF YOUR PRET GIFT CARD Your Pret Gift Card will expire 5 years after the Activation Date unless:

you top up your Pret Gift Card shop in which case this 5-year validity period will refresh from the date of top-up; or

use your Pret Gift Card to purchase an item at a UK or Irish Pret shop in which case this 5-year validity period will refresh from the date of purchase of the item.

If you do not use your Pret Gift Card during the validity period(s) described in the previous paragraph, your Pret Gift Card will cease to be valid and any remaining credit value stored on it will automatically expire. Expired value cannot be transferred to a new card or redeemed. 5) LOSS, THEFT, DAMAGE You should treat your Pret Gift Card like cash in a wallet. If you lose your Pret Gift Card or if it is stolen, you may lose any value which is stored on it in the same way as if you lost your wallet.

6) LIABILITY OF PRET To the extent permitted by law, neither Pret nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded. Pret will not be liable to you for:

any loss of income, business, goodwill or profits arising out of this agreement;

any unauthorised access to or alteration, theft or destruction of your Pret Gift Card;

the consequences of any delay or mistake relating to the use of your Pret Gift Card caused by any circumstances beyond our control;

any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;

any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care.

loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or

any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This agreement does not affect your statutory rights and must be read subject to those rights. Pret does not represent or warrant that your Pret Gift Card will always be accessible or accepted at participating Pret stores. The Financial Ombudsman Compensation Service is not applicable to your Pret Gift Card. Pret does not offer any other compensation schemes to cover losses claimed in connection with your Pret Gift Card. 7) VARIATION AND ASSIGNMENT To the extent permitted by law, we reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the Pret Gift Card program on reasonable notice. The Terms and Conditions applicable to the use of a Pret Gift Card shall at any time be the terms and conditions published on the Pret website www.pret.com/en-IE and your continued use of a Pret Gift Card shall constitute your acceptance of such terms and conditions. We will also e-mail you to let you know about changes to these Terms and Conditions. We may assign the benefit of these Terms and Conditions to any other company in the same group of companies as Pret. If we assign the benefit of these Terms and Conditions, your rights will not be affected. 8) ENTIRE AGREEMENT This agreement (as amended from time to time) constitutes the entire agreement between you and Pret and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement. 9) GOVERNING LAW These Terms and Conditions are governed by English law.

PLEASE PRINT THESE TERMS AND CONDITIONS FOR YOUR RECORDS