FAQs

We’re pleased to say that we have now moved to a permanent QR code, meaning you won’t have to save it each month. Simply log into your account here: https://www.pret.co.uk/en-GB/my-account to view your QR code and save it to your wallet.

No, as it’s a permanent code, once you have it saved you won’t need a new version each month. If you delete it or lose your phone, no problem, just login to your account here: https://www.pret.co.uk/en-GB/my-account to save it again.

It’s much easier! No need to search your emails, or save it to your wallet each month. Once you’ve got it, it’s there for life.

Your QR code is attached to your account, so if you don’t renew your subscription, the code will deactivate. To reactivate it, simply restart your subscription in your account: https://www.pret.co.uk/en-GB/my-account.

The subscription can be redeemed against all drinks prepared by the Barista including:  

Organic Coffee, Tea, Hot Chocolate, Frappes, Smoothies, Iced Coffee and including milk alternatives where possible. You also get one addition (like an extra shot, or a syrup in your coffee) per drink included in your subscription. Please note that all drinks are subject to availability.

Pret reserves the right to amend the list of Barista Prepared Drinks included in the subscription at any time. For more information please refer to our terms and conditions.

You can redeem 1 eligible drink every 30 minutes, up to a maximum of 5 per day. 

For more information please refer to our terms and conditions. 

It costs £25 per month.

You can find your next renewal date within your Pret Account, as well as on the subscription details email that was sent when you started your subscription, and in your monthly renewal email.

The billing cycle is monthly from the date you enrol in the subscription. You will be charged on the same date each month, e.g. if you subscribed on the 6th September, your next payment will be on the 6th October.

If your billing date is not present in a month (say, the 31st), then the preceding date is selected. The renewal shifts back to the original date in the next month. For example, if you have signed up for a subscription that renews on the 31st of every month, your renewal will fall on Jan 31st, February 28th, March 31st and so on, i.e., the subscription will renew on the last day of the month.

Please note, the expiry date shown next to your QR code might not always be the renewal date. Please refer to your Account or the subscription emails to make sure you don’t miss a renewal date.

You earn a star by scanning your QR code every time you purchase at Pret, including regular everyday buys like your morning coffee (if you're not already using our lovely Pret Coffee Subscription), selecting a sandwich for lunch, or picking up a sweet treat.

Already have a Pret Coffee Subscription? You'll earn one new star every month you renew it – but NOT every time you order one of your Barista-prepared drinks. Unless of course you make an additional purchase, like a sandwich or treat, at the same time.

If you spend in a shop, remember to scan your QR code on your phone at the till to get your star.

From time-to-time, we might surprise you with bonus stars. We do this for a few reasons – maybe you’ve just signed-up, or it’s a special occasion, or perhaps just because we can and we want to say thank you for being a Pret customer!

You’ll earn a new star every month your Pret Coffee Subscription renews – but NOT when you use it to order one of your 5 daily Barista-prepared drinks. Unless of course you make an additional purchase, like a sandwich or treat, at the same time. Then, bingo, you earn another star!

And if someone has gifted you a Pret Coffee Subscription, we’ll also give you a shiny star every month it rolls over, too. Which means you'll be picking up Pret Perks, Pret-ty quickly!

Don’t worry, we’ve got you! Your QR code in your account will do everything in a single scan - redeem your drinks, earn your stars, and redeem any eligible Pret Perks rewards if you have them in your basket. Just use the scanners at the till during your purchase.

Once you reach 10 stars, we’ll give you a reward which you can find in the ‘Pret Perks’ section of your Account or in the mobile app, which you can redeem as soon as you receive it. Once you reach 10 stars and receive your reward, we’ll reset your star tracker to zero - as you keep earning stars, we’ll reward you again every time you hit 10 stars.

A breakdown of each product's allergens, nutritional information and ingredients can be found on our individual product pages via our menu.

There could be a number of reasons why you can't find a particular product. Not every shop sells the same products or it might have been de-listed. Please check our menu to see which products are currently being sold (dependent on availability).

We try to keep our menu fresh and introduce new, exciting flavours and recipes with every menu launch. We have five launches a year, and we try to keep our recipes seasonal. For example, we will only use asparagus when they're in season, because that's when we get the best quality.

All of our cheeses are made using pasteurised milk. The eggs we use are pasteurised, including our mayonnaise. All milk used in our yoghurt is pasteurised, and our coconut yoghurt is pasteurised too.

All of our sandwiches, baguettes, wraps, salads and breakfast pots are freshly made in our shops, every day.

Yes, we can proudly say our coffee is organic. It's from Sumatra, Ethiopia, Honduras and Peru. Find out more about Pret's organic coffee.

We use one cup size to make sure we're as efficient as possible and to keep the choice simple for our customers. It also means we can be confident that every cup of coffee has the ideal coffee to milk ratio.

Our prices are based on the cost of raw materials, packaging, and barista effort. This is why the prices of our hot drinks differ.

We’d like you to be happy with everything you buy from Pret. Should you change your mind about your purchase, please return the unused product with your proof of purchase within 30 days, and we’ll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. We ask that perishable food items are returned within their use by date if this is stated on the product or on the same day of purchase. No refunds or returns are given for promotional vouchers.

For delivery cancellations please refer our order online FAQs. If you have ordered via one of our delivery partners (such as Uber Eats or Deliveroo) please refer to their terms and conditions via their app/website for more details.

All terms and conditions for Pret Gift Cards can be found here.

We'll get this sorted quickly. Please tell us about it via our contact page or Facebook Messenger.

We always welcome feedback, please get in touch via our contact page.

Set up by our founders in 1995, The Pret Foundation is a global charity (Reg charity no. 1050195) with a clear purpose. To alleviate poverty, hunger and help break the cycle of homelessness by donating our unsold food, partnering with grassroots charities and giving employment opportunities to those in need of a second chance. They are set up independently to Pret but we work closely together to tackle hunger, homelessness and poverty.

Thank you for donating. Your donation will help tackle hunger, poverty and homelessness in communities local to Pret shops. Such as The Pret Foundation’s employment and training programme, Rising Stars where we give homeless and vulnerable people a chance to shine in a Pret shop. Or through our grant giving programme, financially supporting grassroot charities and shelters so that they can provide for those in need

If you have accidently donated to The Pret Foundation on our GoodBox devices in a Pret shop please contact the GoodBox team at support@goodbox.com or call 0808 196 1808 with the following details;

• Date and approximate time of donation:

• Donation amount:

• Refund amount (if different from above):

• Store location:

• Last 4 digits of the card used