FAQs
Have a question for us? Take a look at some of our most frequently asked questions below.
Permanent QR code
I haven’t received my monthly QR code?
I haven’t received my monthly QR code?
We’re pleased to say that we have now moved to a permanent QR code, meaning you won’t have to save it each month. Simply log into your account here: https://www.pret.co.uk/en-GB/my-account to view your QR code and save it to your wallet.
Will it still be sent to me by email each month?
Will it still be sent to me by email each month?
Why the change?
Why the change?
What if I cancel/pause?
What if I cancel/pause?
Coffee Subscription
Which drinks does The Pret Coffee Subscription include?
Which drinks does The Pret Coffee Subscription include?
How many drinks can I have?
How many drinks can I have?
How much does the subscription cost?
How much does the subscription cost?
When will I be billed each month?
When will I be billed each month?
Pret Perks
How do I earn stars?
How do I earn stars?
Will I earn stars when I use my Pret Coffee Subscription?
Will I earn stars when I use my Pret Coffee Subscription?
I have a Pret Coffee Subscription, is there a different QR code I need to use?
I have a Pret Coffee Subscription, is there a different QR code I need to use?
How many stars do I need to earn before I receive a reward?
How many stars do I need to earn before I receive a reward?
Food & Menu
Where can I find out about the allergens, nutritionals and ingredients in a product?
Where can I find out about the allergens, nutritionals and ingredients in a product?
A breakdown of each product's allergens, nutritional information and ingredients can be found on our individual product pages via our menu.
Why can't I find my favourite products in certain shops?
Why can't I find my favourite products in certain shops?
Why does Pret stop making certain recipes?
Why does Pret stop making certain recipes?
Which ingredients are pasteurised?
Which ingredients are pasteurised?
Which products are made on-site in shop kitchens?
Which products are made on-site in shop kitchens?
Coffee & Drinks
Is your coffee organic and where does it come from?
Is your coffee organic and where does it come from?
Why are lot of your hot drinks only available as one size?
Why are lot of your hot drinks only available as one size?
Why do the prices for your different coffees vary?
Why do the prices for your different coffees vary?
Our prices are based on the cost of raw materials, packaging, and barista effort. This is why the prices of our hot drinks differ.