Pret A Manger Terms & Conditions

Club Pret Terms and Conditions

Last updated April 7, 2025

1. Who we are

1.1. We are Pret A Manger (USA) Limited (that's who we mean by "Pret", "we, "us" or "our”).

1.2. We’re a company registered in England and Wales with company number 03836164. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2. What are these terms and conditions?

2.1. These are the terms and conditions (let’s call them the “Club Pret T&Cs”) on which we supply subscription services and products including our "Club Pret Subscription" coffee shop subscription service. These terms and conditions, and the Pret Account & Loyalty terms and conditions, are mandatory for anyone purchasing a Club Pret Subscription. If you do not confirm your acceptance of these terms and conditions during the order process, you will not be able to order a Club Pret Subscription. In order to manage your Club Pret Subscription, you must sign up for a Pret Account. Each time you use the Club Pret Subscription, you signify that you agree to be bound by this Agreement. If you do not agree to these Club Pret Subscription T&Cs, you must discontinue using the Club Pret Subscription and terminate your Club Pret Subscription.

IMPORTANT: These terms include resolution of disputes by mandatory arbitration instead of in court and a class action waiver. See clause 18 below.

IMPORTANT: SUBSCRIPTIONS AUTOMATICALLY RENEW.

2.2. We will bill you for an automatically-renewing subscription term for your use and access of the Club Pret Subscription in accordance with these Club Pret Subscription T&Cs.

2.3. Your subscription will renew automatically each month and will continue unless paused or cancelled by you or us in accordance with these terms and conditions.

2.4. You can cancel or pause the Club Pret Subscription whenever you want. To pause or cancel, please follow instructions in clauses 8 and 9 below. Canceling will end the automatic renewals of your Club Pret Subscription, but we will keep any fees we have already collected from you (unless we are required by law to refund them).

2.5. We will disclose the duration and cost of the Club Pret Subscription before your registration and will confirm the duration and the cost of the Club Pret Subscription via email following your purchase.

2.6. BY USING OR ACCESSING THE CLUB PRET SUBSCRIPTION, YOU ARE AGREEING TO BE BOUND BY THESE TERMS.

Changes to these terms

2.7. We reserve the right to update, change or modify these terms at any time. Depending on the nature of the change or update, we may provide notice by posting the new terms on https://www.pret.com/en-US/us-legal with a new “Last Updated” date shown. All such changes in the terms shall be effective from the new date when posted. You waive any right you may have to receive specific notice of such updates, changes or modifications. By accessing the Club Pret Subscription, you consent to have these terms provided to you in electronic form.

3. Registering For Our Club Pret Subscription

3.1. Who can register for a Club Pret Subscription. We can only accept Club Pret Subscription registration orders from those aged 18 or over and who have legal capacity to enter into a binding contract with us. You must be located in the United States, and can't be in breach of any agreements with us or any of our terms and conditions (including these ones). Registration and redemption of any Club Pret Subscription is subject to Pret's verification, in its sole discretion.

3.2. Where subscriptions can be redeemed. Our Club Pret Subscription is only available in Participating Shops in the United States and cannot be redeemed in the Excluded Shops (each as defined in clause 3.5 below).

3.3. How to register for a Club Pret Subscription. In order to register for a Club Pret Subscription, you will be required to provide an email address and then follow the procedure set out on the Pret App to submit your order. You will be required to sign up for a Pret Account, and will therefore need to agree to the terms and conditions applicable to Pret Accounts, available at the below section ‘Pret Account & Loyalty’. By registering for the Club Pret Subscription, you agree to (i) provide true, accurate, current, and complete information about yourself as prompted by the registration form, and (ii) maintain and properly update your information to keep it true, accurate, current, and complete. If you provide information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect that you have, or you violate these terms, as determined in our sole discretion, we have the right to suspend or terminate your subscription and refuse any and all current or future use of the Club Pret Subscription. You should check all of the information that you enter and correct any errors before submitting your registration, as once your registration is submitted we will begin processing it immediately. In order to verify the phone number for your Pret Account, we will send you a one-time password (OTP) to the mobile number provided. All registrations placed and processed via www.pret.com/en-US/pretcoffeesub/checkout shall be in the English language. These terms and conditions are only available in the English language and will not be filed by us.

3.4. How we will accept your Club Pret Subscription registration. Your registration constitutes an offer to us to buy a Club Pret Subscription. Our acceptance of that offer (and the formation of a contract between you and us according to these terms and conditions) will take place when we send you a confirmation email to accept your Club Pret Subscription registration, at which point a legally binding contract will be formed between you and us pursuant to these terms and conditions. Without limitation of the foregoing, we reserve the right to reject any Club Pret Subscription registration in our sole discretion.

3.5. Excluded Shops: Please see a list of our Excluded Shops here. All other US Pret shops are “Participating Shops”. We may add Pret sites to the list of Excluded Shops from time to time and this will be available for you to review on our website. We do not guarantee that any new Pret locations that we set up from time to time will be Participating Shops.

3.6. If we cannot accept your Club Pret Subscription registration. If we are unable to accept your Club Pret Subscription registration, we will inform you of this by email and will not charge you for the subscription. This might be:

(i) Because Club Pret Subscriptions are no longer available;

(ii) because of unexpected limits on our resources which we could not reasonably plan for;

(iii) because you do not have a Pret Account; and/or

(iv) because we have identified an error in the price or description of the Club Pret Subscription.

4. Do any other terms apply?

4.1. These terms and conditions only govern the Club Pret Subscription, so they apply in addition to (and should be read in connection with) any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

4.1.1. our website and app terms of use, available at the below section ‘Pret Website & App’;

4.1.2. our Pret Account & Loyalty terms and conditions, available at the below section ‘Pret Account’;

4.1.3. our Pret Pick Up service terms and conditions, available at the below section ‘Pret Pick Up’;

4.1.4. any Vouchers or promotional campaign terms and conditions, available at the below section ‘Promotions’; and

4.1.5. our Privacy Policy which lets you know how we process your personal data (including as part of your subscription), available here.

5. Your Club Pret Subscription

5.1. By registering for the Club Pret Subscription service, you authorize us to charge the billing method provided by you (or any updated details provided by your bank in the event that you receive a new card – please see our Privacy Policy for further detail) (your “Payment Method”) on a recurring monthly basis beginning on the day after your first month of subscription ends and every thirty (30) days thereafter (the “Billing Cycle”) until you cancel or Pret suspends, ends or otherwise terminates your access to the Pret Coffee Subscription, which it may do at any time. By paying any recurring monthly subscription fees (as set out in your order) to keep your Club Pret Subscription active, you will be able to redeem your Club Pret Subscription in any of the Participating Shops to get a maximum of 5 Eligible Drinks per day, every day (subject to our opening hours, which may vary by location and from time to time and subject to availability of Eligible Drinks) for each month of a valid Club Pret subscription. We reserve the right to change the number of Eligible Drinks per day from time to time, subject always to providing you with forty (40) days’ notice in accordance with clause 9.

5.2. Once we have accepted your Club Pret Subscription registration and for each month your Club Pret Subscription is successfully renewed, you will receive an email confirming that your payment has been successful. Your Club Pret Subscription starts on the day we send your confirmation email and it's your responsibility to check your email for this, including, if necessary, your spam folder. Once you have your confirmation email, you can use your Club Pret Subscription straight away by logging into your Pret Account and accessing the QR code on your Pret App. In order to redeem your Club Pret Subscription against an Eligible Drink (as defined in clause 6.1.1 below), you will need to either (i) present your QR code at a scanner in our shops by using the Pret App; or (ii) log in to your Pret Account, where your Club Pret Subscription will be automatically applied at the online checkout when using our Pret Pick Up service online. The QR code can only be used in Participating Shops and cannot be redeemed online. We cannot accept paper copies or screenshots of your QR code and we cannot provide any Eligible Drinks without a valid subscription QR code. Your QR code may be refreshed from time to time.

5.3. You should keep your QR code confidential, and you are not permitted to share it with any other person. It is your responsibility to ensure that nobody obtains unauthorized use of your QR code, and we won't be held liable for any loss suffered by you (including any lost subscription perks) for any such unauthorized use of your QR code, unless it's due to our fault or negligence. We are not obliged to issue a new QR code to you in the event you do not keep your QR code confidential. If we reasonably suspect that you are sharing your QR code in breach of these terms and conditions, we may suspend your account while we investigate. If we find that you have breached these terms and conditions in a serious way, we may cancel your Club Pret Subscription with immediate effect and without refunding you for the remaining period of your Club Pret Subscription. We also reserve the right to ban your Pret Account and take further action if we deem it appropriate.

5.4. Your Club Pret Subscription will renew automatically each month and will continue unless paused or canceled by you or us in accordance with these terms and conditions. Each subscription period is one calendar month, starting when you first subscribe (“Billing Cycle”).

For example, if your Club Pret Subscription is accepted on 4th January, it will be valid until 3rd February. The recurring monthly subscription fee would then be charged on 4th February for the next subscription month in your Billing Cycle which would run until 3rd March.

5.5. You hereby accept responsibility for all recurring charges made to your Payment Method prior to cancellation or termination. Unless you cancel, your subscription will be automatically extended for successive monthly periods at the then-current subscription rate. If you cancel your monthly subscription, you may use your Club Pret Subscription benefits until the end of the applicable Billing Cycle and your Club Pret Subscription will not be renewed after that Billing Cycle ends. Your non-termination or continued use of the Club Pret Subscription reaffirms that Pret is authorized to charge your Payment Method on the recurring basis to which you agreed at registration. We may submit those charges for payment, and you will be responsible for such charges. PRET MAY SUBMIT PERIODIC CHARGES WITHOUT FURTHER AUTHORISATION FROM YOU, UNTIL YOU AFFIRMATIVELY CANCEL YOUR CLUB PRET SUBSCRIPTION OR NOTIFY US THAT YOU WISH TO CHANGE YOUR PAYMENT METHOD INFORMATION. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE PRET REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORISATION, PLEASE FOLLOW INSTRUCITONS FOR CANCELLATION IN SECTION 9 BELOW.

5.6. You can only redeem your Club Pret Subscription for one Eligible Drink every 30 minutes up to a maximum of 5 Eligible Drinks per day. This applies to both in-store orders and orders made using our Pret Pick Up service and is subject to availability of Eligible Drinks.

5.7. We only supply Club Pret Subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber's eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the Club Pret Subscription is not being used for a commercial purpose.

5.8. There is a limit of one Club Pret Subscription per person. You must not register for a new Club Pret Subscription account with new details (a "Duplicate Subscription"), even where an older Club Pret Subscription has expired, unless you have a bona fide reason to do so (for example, because you have lost access to the original email account used when you signed up). We reserve the right to carry out checks for Duplicate Subscriptions and to terminate any Duplicate Subscriptions that we become aware of. If we cancel a Duplicate Subscription you will lose any campaign offer or Voucher which you had been granted in error as a result of signing up for a Duplicate Subscription. If you reactivate that Duplicate Subscription in your account (to the extent we allow you to), you will therefore be charged the current subscription price and this payment will be taken immediately.

5.9. Where you have requested to Pret that your personal details, including a previous Club Pret Subscription, be deleted and you subsequently re-register for a new Club Pret Subscription, this shall be considered a Duplicate Subscription. In accordance with our Privacy Policy, we reserve the right to retain your details for fraud prevention purposes.

5.10. Any Eligible Drinks redeemed using your Club Pret Subscription must be for your personal consumption only.

5.11. Club Pret Subscriptions cannot be exchanged for other goods or products and are only eligible for refunds to the extent expressly set out in these terms and conditions.

6. Club Pret Subscription Products

6.1. You will be able to redeem your Club Pret Subscription against the following barista-made products: espresso-based drinks, hot chocolate, chai latte, Cold Brew, all Pret’s organic coffees & teas, and all iced teas and lemonades, each in any size, hot or iced, with any dairy or non-dairy milk add-on, plus one free additional extra (syrup or espresso shot) per drink (“Eligible Drinks”). Any additional shots of syrup or extra coffee, or the addition of coffee to non-coffee-based drinks, shall incur an additional fee. For the avoidance of doubt, matcha drinks, canned drinks, bottled drinks and other cold drinks including, but not limited to, water are not Eligible Drinks. Refills are not permitted.

6.2. All Eligible Drinks are subject to availability, equipment, and staffing resources, and all of our usual terms and conditions, in addition to any particular terms, conditions, rules or policies which may apply in any particular Participating Shop. The list of Eligible Drinks may change from time to time and we will endeavor to update this list as and when products are added or removed and notify you at least forty (40) days before any significant changes to the list.

6.3. We may decide from time to time, at our sole discretion, that Eligible Drinks may not be redeemed in reusable cups due to the ongoing Covid-19 health and safety implications.

6.4. If you have any dietary requirements or allergies, please consult our Allergen Guide in the usual way before redeeming and enjoying any Pret products. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contact. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. If you have any questions on our ingredients or produce, please do ask in store.

7. Subscription Fees

7.1. Monthly subscription fee. Subject to any pause or cancellation of your Club Pret Subscription, we will charge you the monthly subscription fees (currently $50 per month (plus tax) save as varied by any applicable and valid Vouchers) using the Payment Method provided by you during the registration process. We reserve the right to change the subscription fee upon providing at least forty (40) days’ notice to you, subject always to your ability to cancel your Club Pret Subscription in accordance with clause 9. The first payment will be taken the day you register for the Club Pret Subscription. You accept that the Club Pret Subscription will automatically renew and has automatically recurring payments as detailed in these terms and conditions, and that you will be responsible for all recurring fees. Your Club Pret Subscription provides you the right to use subscription benefits at your discretion (subject to these terms and conditions). Your non-use will not obligate us to provide you with any refund, in whole or part, of your monthly subscription fee. We reserve the right to correct any errors or mistakes that we may make, even if we have already requested or received payment, and to update your information from available third-party sources. You remain responsible for any uncollected amounts. Should you wish to take part in any of our additional services, such as and including but not limited to Pret Pick Up or delivery, additional charges may be levied if applicable. If a payment is not successfully settled, due to payment method expiration, insufficient funds, the chargeback of a previously valid payment, or otherwise, and you do not cancel your subscription, we may suspend your access to the subscription until we are in receipt of cleared funds from you for the subscription and subsequently cancel it if payment is still not received. For some Payment Methods, the issuer may charge you certain fees, such as transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.

7.2. Change in Amount Authorized. If the amount to be charged to your Payment Method varies from the current rate set forth in your initial offer due to an increase in our current rates (other than due to the imposition or change in the amount of state sales taxes), we shall provide notice of the amount to be charged and the date of the charge at least ten (10) days before the scheduled date of the transaction. Any agreement you have with the issuer of your Payment Method will govern your use of your Payment Method as a payment mechanism. You agree that Pret may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each Billing Cycle.

7.3. Discount or promotional codes. We may offer discount, promotions and other types of voucher codes (“Voucher(s)”) from time to time.

7.4. Vouchers may only be used once by you and are not transferable or redeemable for cash. Vouchers may not be copied, reproduced, distributed, shared with or used by others or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

7.5. Vouchers may only be redeemed through via the Pret App and not through any other website or method of communication. If you have a valid Voucher for use in conjunction with the Club Pret Subscription, you will need to enter it either in the discount code box on the basket page of the subscription ordering process or in the subscription section of your Pret Account (as applicable) . Use of the Voucher will be deemed to confirm your agreement to these terms and conditions and any special terms and conditions attached to the Voucher.

7.6. Unless otherwise stated, Vouchers cannot be used retrospectively, are only redeemable once per customer, and cannot be used in conjunction with other Vouchers, discount codes or offers. For the avoidance of doubt, in the event that you seek to redeem an additional Voucher where an existing Voucher has already been applied, the existing Voucher will automatically be removed and the additional Voucher will be applied instead.

7.7. We reserve the right to withdraw, deactivate or cancel any Voucher for any reason at any time, including excluding the use of Voucher codes for specific products or services that we may offer from time to time. Please note that certain Vouchers will be time limited and subject to availability. We also reserve the right to reject any Voucher if we suspect breach of these terms and conditions or any fraud.

7.8. Campaigns. We may promote campaigns from time to time. Each campaign has its own terms which will be made clear at the time of issue. In the event of any conflict or inconsistency with any other terms and conditions for such campaigns, the specific terms of the campaign will prevail.

7.9. Campaign offers may be redeemed automatically through our website or the Pret App and not through any other website or method of communication.

7.10. We reserve the right to cancel, amend, withdraw, terminate or temporarily suspend any campaigns for any reason at any time.

7.11. Payment type. Payment can be made by any MasterCard, Visa or American Express debit or credit card. YOU MUST PROMPTLY NOTIFY US IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY. IF YOU FAIL TO NOTIFY US OF ANY OF THE FOREGOING, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR YOUR SUBSCRIPTION, UNLESS WE HAVE EVIDENCE THAT YOU HAVE TERMINATED YOUR SUBSCRIPTION.

7.12. Recurring monthly subscription fees. Subject to either you or us exercising our rights to pause, cancel or terminate the Club Pret Subscription, you authorize us to, and accept that we will, charge your original payment method on a recurring monthly basis beginning on the day after your first month of subscription ends and every month thereafter until you cancel or we suspend or terminate your access to the Club Pret Subscription. The recurring subscription fee is $50 per month (plus tax) and will be charged on the same day each month or where you start your subscription on the last day of a month, your recurring payment will be taken on the last day of the following month.

For example, if you subscribed on the 6th September, your next payment would be on the 6th October. If you subscribed on the last day of the month, and your billing date is not present in that month (say, the 31st), then the preceding date is selected. Then the renewal shifts back to the original date in the next month. For example if you subscribed on 31st March, your next payment will be on the last day of the following month, 30th April, and subsequently on 31st May, 30th June, etc.

7.13. Each month, after the recurring monthly payment has been received, we will email you to confirm your Club Pret Subscription has been renewed for another month. Unless you pause or cancel your Club Pret Subscription, your Club Pret Subscription will be automatically renewed for successive months at the then-current subscription fee. We reserve the right not to renew your Club Pret Subscription at any time without cause. Payment details are stored securely by a third party to allow recurring payment for future recurring payments.

7.14. Payment failure. If payment of a recurring subscription fee fails because there is an issue with the payment method, for example, the debit card has expired, we will contact you via email. You may add, update or change payment cards or other subscription details such as email address and billing address by visiting https://www.pret.com/en-US/my-account and logging in with your email address.

7.15. Changes to subscription fees. If the amount to be charged for a recurring subscription fee changes from the current fee, we shall provide notice of the amount to be charged and the date of the charge at least forty (40) days before the scheduled date of payment of the recurring subscription fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 9.2 below.

7.16. Taxes. Your applicable taxes will be calculated in accordance with the laws of the applicable jurisdiction based on your “home shop” selection during the Club Pret Subscription registration process. The applicable tax amount will be shown as a separate line item on your Club Pret Subscription purchase page. Notwithstanding the foregoing, if a significant proportion of your redemptions (as determined by Pret, in its sole discretion) for Eligible Drinks are taking place in a state (or county) different than your home shop selection, then we may adjust your tax rate under the laws of such state/county to apply starting with your next Billing Cycle. For example, if your home shop is in New York (New York City, Queens) but for the duration of one month you redeem Eligible Drinks mostly in Pennsylvania, then the applicable Pennsylvania tax rate may apply on your next subscription payment.

8. Pausing your Subscription

8.1. You can pause your Club Pret Subscription at any time. If you decide to pause, this will become effective from the next midnight and shall last for a period of 31 days. Gift Subscriptions may not be paused.

8.2. To pause your Club Pret Subscription in the Pret App, go to your 'account' then 'your subscription' and select 'pause subscription.' Alternatively, open a browser and go to: www.pret.com/en-US/my-account and then select 'manage subscription' then 'pause subscription.' You can also find this link to 'manage your account' in your subscription emails. If you have difficulties pausing your Club Pret Subscription, please get in touch with us via Customer Services.

8.3. When you pause your Club Pret Subscription, it will run for a month by default (a full 31 days) unless you decide to resume earlier.

8.4. Depending on whether you let it run the full 31 days or decide to resume your Club Pret Subscription earlier will affect your next payment date accordingly. This is illustrated with the following two scenarios:

In scenario one, you want to pause for a whole month, so let the default 31 days pause run its course. Let's assume your current billing period is from 13 June to 13 July (with your last payment having been taken on 13 June), and you request to pause your subscription on 25 June. Your subscription will pause on 26 June (the next midnight) and resume on 26 July (precisely 31 days later.) From 26 July until 14 August, you will enjoy the 18 days you have already paid for – no additional payment will be taken for this period. And your new billing cycle will run from 14 August to 14 September, with full payment taken on both dates.

In the second scenario, let's assume you have the same billing cycle, again the 13 June to 13 July, and decide to pause your subscription on 25 June. Your subscription will pause on the 26 June (the next midnight). But in this scenario, you decide to resume your subscription on 30 June. Your subscription will resume immediately, and your recalculated payment date will be 17 July (which allows for the 18 days you've already paid.) In this example, your new billing cycle will begin on 17 July and run to 17 August (payment date.)

8.5. You will not receive a refund for any part of a month in which you pause, but you will always redeem the days you were already billed for in your billing cycle when you resume your subscription.

9. Canceling your Subscription

9.1. You can cancel your Club Pret Subscription at any time. For paid subscriptions, cancellation will be effective from the end of the subscription month in which you cancel. Cancellations are not eligible for refunds.

9.2. To cancel your Club Pret Subscription you need to click the ‘manage account’ link provided in any of your subscription renewal emails or go to: http://www.pret.com/en-US/my-account. You will need to login using your email address and password. You will then be able to view your Club Pret Subscription and cancel it. If you have any difficulties in canceling your Club Pret Subscription, please contact us using the details at the top of these terms and conditions.

9.3. To cancel your Club Pret Subscription when your subscription is paused, you will need to contact our Customer Service team here, and they will help you with this.

9.4. Cancellation of your subscription will take effect at the end of the subscription month in which you cancel it so you can continue to use your existing subscription until your subscription month has expired. The recurring subscription fee will not be taken from you the following subscription month. You will not receive a refund for any part of a month in which you cancel.

For example, if you start your paid subscription on 7th July, cancel it on the 19th July, you can continue to use it until 6th August at which point it will expire.

9.5. If you wish to exercise your right to cancel in accordance with this clause 9.5, you must contact us to let us know that you are doing so. You may do this by logging in to www.pret.com/en-US/my-account and selecting the option to cancel your Club Pret Subscription or by contacting Customer Services on the contact details set out at the top of these terms and conditions.

9.6. We will send you an acknowledgement of receipt by email.

10. Managing your account

10.1. When you have an active Club Pret Subscription, you will be able to login to your Pret Account by using your email. You will need to visit www.pret.com/en-US/my-account and enter the email address used for your Club Pret Subscription. Once you have logged in, you are able to:

10.1.1. check your account information and subscription details;

10.1.2. update your address & payment details;

10.1.3. see your billing history and download past invoices; and

10.1.4. pause or cancel your Club Pret Subscription.

10.2. For more details, please see our Pret Account & Loyalty T&Cs.

10.3. For the avoidance of doubt, where you have requested the deletion of your Pret Account and associated Club Pret Subscription and you decide to re-subscribe, you will not be eligible for any new subscribers promotions or Vouchers.

11. Our Rights to End the Contract

11.1. If you do not make any payment to us when it is due, we will write to you to remind you that payment is due. If you still do not make payment within 7 days of us reminding you that payment is due, we may end the contract by giving you written notice.

11.2. We may withdraw the Club Pret Subscription. We will write to you to let you know that we are going to stop providing the Club Pret Subscription. We will let you know at least 1 month in advance of our stopping the Club Pret Subscription and will not take any subsequent recurring monthly subscription fees.

11.3. We may cancel your Club Pret Subscription if:

11.3.1. you are in serious breach of these terms and conditions;

11.3.2. you are in serious breach of any other terms and conditions or agreements with us, and we reasonably believe that such breach may prejudice the performance of your obligations under these terms and conditions;

11.3.3. you breach these, or any other, terms and conditions in a way which is not serious but is: (i) repeated; or (ii) not put right within 30 days of us notifying you of the breach; or

11.3.4. you engage in anti-social or unacceptable behavior towards our employees or other customers in our shop.

12. If there is a Problem with the Club Pret Subscription or the Registration Process

12.1. If you have any questions or complaints about the Club Pret Subscription, please contact us. You can telephone our Customer Service team at 646-728-0505 or through https://www.pret.com/en-US/talk-to-pret-us. Alternatively, please speak to one of our staff in one of our shops.

13. Responsibility for Loss or Damage Suffered by You

13.1 Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.

13.2. Subject to the other provisions of this clause, our liability to you under and in respect of these terms and conditions is limited at the cost of the subscription fees paid by you under these terms and conditions.

13.3. We are not liable for business losses. We only supply the Club Pret Subscription for personal use. If you use the Club Pret Subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued). TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER OR NOT PRET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. How we may use your Personal Information

14.1. We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit to us will be held by us in accordance with our Privacy Policy. Our Privacy Policy can be viewed at: https://www.pret.com/en-US/privacy-policy

15. Other Important Terms

15.1. You shall indemnify and hold harmless Pret, our affiliates and licensors and each respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from (a) your violation of these terms, (b) your use of the Club Pret Subscription, (c) your violation of any third party right, (d) your breach of applicable law, or (e) your negligence or willful misconduct.

15.2. We reserve the right to update, change, modify or terminate the Club Pret Subscription and these terms and conditions:

15.2.1. immediately on notice to you if there is a change in applicable law or regulation or there are security reasons which mean that we need to change the subscription and/or these terms and conditions; or

15.2.2. effective from the beginning of your next monthly renewal if we need to change the Club Pret Subscription and/or these terms and conditions for any other reason.

If you do not agree to any updates, changes or modifications you have the right to cancel this Contract by following the steps in clause 9.1 above.

15.3. We reserve the right to refuse to accept a new Club Pret Subscription order or any monthly renewal if we reasonably believe that you are not complying (or have not in the past complied) with these terms and conditions.

15.4. The Club Pret Subscription may be used in conjunction with any other promotion run by us unless we specify otherwise.

15.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the subscription, we can still require you to make the payment at a later date.

15.7. We shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases). In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations and may:

15.7.1. suspend your Club Pret Subscription for the period during which your subscription cannot be used (for example, because relevant Participating Shops need to be temporarily closed). During such suspension period, we will take no further payments from you under these terms and conditions. In this case, the then current subscription period for your subscription will continue once your subscription can be used again or may be terminated in accordance with clause 16.7.2 below; and

15.7.2. if the period of delay or non-performance continues for a significant period of time, we may terminate your subscription. If we terminate under this clause 16.7.2, we should pay you a pro rata refund of an amount (plus tax) equal to the subscription fee prepaid by you for the period after your subscription has been terminated.

16. Governing Law

16.1. These terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

17. Mandatory Binding Arbitration

17.1. Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these terms.

17.2. You and Pret agree that any dispute, whether at law or equity, arising out of or relating to these terms or your use of the Club Pret Subscription, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Pret may take claims to small claims court if they qualify for hearing by such a court.

17.3. You and Pret agree that any arbitration under these terms will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

17.4. You and Pret agree to waive the right to trial by jury.

17.5. This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Pret and its affiliates, related entities and franchisees.

17.6. These Terms evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of these Terms. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

17.7. Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Pret from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.

Pret US Promotions Terms and Conditions

Last Updated: June 12th, 2026

50% off Matchday Matcha

Offer available at participating shops in NY, Chicago, Philadelphia and Washington DC. 50% off any Matcha drink, hot or iced, in any size, with or without fruit compote or Chai. Offer available all day on select 2026 dates: June 13, June 16, June 22, June 25, June 27, June 30, July 5, July 19. Subject to availability, not all products sold in all shops. Valid in-shop only.

Weekly Free Matcha Drink for Active Club Pret Subscribers

Active Club Pret subscribers can redeem a choice of one 16oz Hot or Iced Matcha Latte, Matcha Lemonade, Pink Guava Matcha Iced Latte, Strawberry Lavender Matcha Iced Latte, or Iced Matcha Chai Latte per week. Offer available for limited time only – opening times may vary. Participating shops only, subject to availability. Not all products sold in all shops. Valid in shop or Pret Pick Up. See pret.com/terms.

Terms and Conditions

1. To Participate: This Promotion is available to residents of the United States aged 18+ who are active subscribers to the Club Pret subscription. Sign up for a Club Pret subscription and scan your Pret App QR code at checkout in a Participating Shop to redeem a free Eligible Product once per week (Monday to Sunday). Promotion only valid for orders placed in store or Pret Pick Up orders.

2. Participating Shops: Promotion available in all Pret shops except for the following Excluded Shops: https://www.pret.com/en-US/excluded-shops. This offer cannot be redeemed outside of the US and is only valid only during open hours of operation. For more information, visit https://www.pret.com/en-US/shop-finder.

3. Eligible Products: Any 16oz Hot or 16oz Hot or Iced Matcha Latte, Matcha Lemonade, Pink Guava Matcha Iced Latte, Strawberry Lavender Matcha Iced Latte, or Iced Matcha Chai Latte per week ("Eligible Products"). Subject to availability, while stocks last – not all Eligible Products sold in all Participating Shops.

4. Promotion Period: The promotion is ongoing from March 3, 2025 and may be ended at any time at our discretion without notice. Pret reserves the right to withdraw or extend this Promotion at any time.

5. By taking part in this Promotion all participants will be deemed to have accepted and be bound by these Terms and Conditions.

6. Pret a Manger’s nutritional and allergen information for all products can be found here: https://www.pret.com/en-US/us-allergen-guide

7. To the extent permitted by the law, we will not be liable for any loss or damage that arises out of or in connection with this Promotion howsoever caused (whether in contract, tort including without limitation negligence, statutory duty or otherwise).

8. We reserve the right to refuse service to anyone who appears to not be acting within the spirit of the Promotion or trying to claim additional promotional products outside of the limits above.

9. We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit will be held by us in accordance with our Privacy Policy and won’t be used for any purpose other than carrying out this promotion unless you have provided your consent. Our Privacy Policy is available here: https://www.pret.com/en-US/privacy-policy.

10. If there is any reason to believe that there has been a breach of these Terms and Conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the Promotion.

11. By participating, you confirm that you have read and agree to these Terms and Conditions.

12. We reserve the right to hold void, suspend, cancel, or amend the promotion where it becomes necessary to do so.

13. These Promotion Terms and Conditions are governed by the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

14. Promoter: Pret A Manger (USA) Limited.

Pick Your Pair

$9.99 (plus tax) offer available in participating shops only. Pick any two of a half sandwich, a side salad and a small soup. Offer available every day from 11am – participating shops only, opening times may vary. Subject to availability, not all products sold in all shops. Not valid on delivery. Offer valid for limited period.

Terms and Conditions

1. To Participate: Purchase any two of: (1) a half sandwich, (2) a side salad, and (3) a small soup in a Participating Shop after 11am for $9.99 (plus tax). Promotion only valid for orders placed in store or on Pret Pick Up - cannot be applied to delivery orders

2. Participating Shops: Promotion available in all Pret shops in the US. This offer cannot be redeemed outside of the US and is only valid only during open hours of operation. For more information, visit https://www.pret.com/en-US/shop-finder.

3. Eligible Products: All half sandwiches, side salads and small soups ("Eligible Products"). Subject to availability, while stocks last – not all Eligible Products sold in all Participating Shops.

4. Promotion Period: The promotion is ongoing from January 22, 2026 until further notice, and may be ended at any time at our discretion without notice. Pret reserves the right to withdraw or extend this Promotion at any time.

5. By taking part in this Promotion all participants will be deemed to have accepted and be bound by these Terms and Conditions.

6. Pret a Manger’s nutritional and allergen information for all products can be found here: https://www.pret.com/en-US/us-allergen-guide.

7. To the extent permitted by the law, we will not be liable for any loss or damage that arises out of or in connection with this Promotion howsoever caused (whether in contract, tort including without limitation negligence, statutory duty or otherwise).

8. We reserve the right to refuse service to anyone who appears to not be acting within the spirit of the Promotion or trying to claim additional promotional products outside of the limits above.

9. We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit will be held by us in accordance with our Privacy Policy and won’t be used for any purpose other than carrying out this promotion unless you have provided your consent. Our Privacy Policy is available here: https://www.pret.com/en-US/privacy-policy.

10. If there is any reason to believe that there has been a breach of these Terms and Conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the Promotion.

11. By participating, you confirm that you have read and agree to these Terms and Conditions.

12. We reserve the right to hold void, suspend, cancel, or amend the promotion where it becomes necessary to do so.

13. These Promotion Terms and Conditions are governed by the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

14. Promoter: Pret A Manger (USA) Limited.

Mondays just got better – Catering Promotion

Terms and Conditions

Promotion valid on orders over $150 (excl. tax) fulfilled on Mondays only between April 20 and June 29, 2026 (inclusive). Orders must be placed via catering.pret.com by 2pm on the preceding Friday, orders placed after this time are not eligible. Discount will not be applied at checkout – email confirmation will follow post-order placement. Cannot be used in conjunction with any other offer or discount. Pret reserves the right to amend or withdraw the promotion at any time.

Last Updated: August 6, 2025

Be in with a chance of winning one of five $50 Pret Gift Cards by completing our Customer Feedback Survey between August 6, 2025 and December 31, 2025.

Terms and Conditions

1. To Participate:

1.1 This prize draw is open to residents of the United States aged 18+.

1.2 Complete the Customer Feedback Survey between 12:01 AM ET on August 6, 2025 and 11:59 PM ET December 31, 2025 (the “Prize Draw Period”) and provide your email address where requested.

1.3 Entries received outside of this time period will not be entered into the prize draw.

1.4 This prize draw is open to Pret customers only.

1.5 One entry per person.

1.6 The Pret Gift Card terms and conditions, available at the above section “Pret Gift Cards” will apply in addition to these Terms and Conditions. In the event of any discrepancy, these Terms and Conditions shall take precedence.

2. Prizes:

2.1 Five winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions.

2.2 Five draws will take place during the Prize Draw Period, each with one winner. Each draw will be performed by a random computer process on or before each of September 6, 2025; October 6, 2025; November 6, 2025; and January 6, 2026.

2.3 Each winner will receive a $50 Pret Gift Card.

3. Notification: Each winner will be notified by email to the email address submitted during the Customer Feedback Survey within five working days of the winners being chosen.

4. In the event that a winner: (i) rejects their prize, or (ii) has their entry found to be in breach of these Terms and Conditions or is otherwise declared invalid by Pret (acting it its absolute discretion), Pret reserves the right to forfeit the prize and select an alternative winner or otherwise withdraw the prize.

5. The names of the winners can be obtained after January 6, 2025 by sending a stamped self-addressed envelope to the following address: Pret Customer Services, 12 W 31st St, 10th Floor New York, NY 10001. If you are a winner, you consent to us sharing your name with any person who makes an enquiry under this paragraph 5.

6. Each winner consents to the use by Pret and its related companies for an unlimited time of their name for publicity purposes, including publishing winners and sending winners details to individuals requesting the same (as per paragraph 5 above), without additional compensation or prior notice and, in entering the prize draw, all entrants consent to the same.

7. Pret shall use and take care of any personal information you supply to it as described in its Privacy Policy. This prize draw is being run in conjunction with our partner, HGEM Ltd. By entering into the prize draw, you agree to the collection, retention, usage and distribution of your personal information for marketing and promotional purposes, in order to process and contact you about your prize draw entry, for the purposes outlined in our Privacy Policy, HGEM Ltd’s Privacy Policy and for the purposes outlined in paragraph 5 above. If you do not give your consent to the use of your personal information in the manner set out in these Terms and Conditions, our Privacy Policy and HGEM Ltd’s Privacy Policy, please do not submit your email address as part of the Customer Feedback Survey.

8. By submitting your email address and taking part in this prize draw, you will be deemed to have accepted and be bound by these Terms and Conditions, the Pret Gift Card Terms and Conditions, and the Pret Account & Loyalty Terms and Conditions.

9. The prizes are non-exchangeable, non-refundable, non-transferable and not redeemable for cash or other prizes.

10. To the extent permitted by the law, Pret will not be liable for any loss or damage that arises out of or in connection with this prize draw howsoever caused (whether in contract, tort including without limitation negligence, statutory duty or otherwise).

11. If there is any reason to believe that there has been a breach of these Terms and Conditions, Pret may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.

12. By participating in this prize draw, you confirm that you have read and agree to these Terms and Conditions.

13. Pret reserves the right to hold void, suspend, cancel, or amend the prize draw at our discretion without notice. The decision of Pret in all matters under its control is final and binding – no correspondence will be entered into.

14. These Terms and Conditions are governed by the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

Last Updated: February 25, 2026

Be in with a chance of winning a free one month Club Pret Subscription by completing our Customer Feedback Survey by March 31, 2026.

Terms and Conditions

1.1 To Participate:

1.1 This prize draw is open to residents of the United States aged 18+ who have received an email regarding our Feedback Survey.

1.2 Complete the Feedback Survey by 11:59 PM ET on March 31, 2026 (the “Prize Draw Period”) and provide your email address where requested.

1.3 Entries received outside of this time period will not be entered into the prize draw.

1.4 This prize draw is open to Pret customers only.

1.5 One entry per person.

1.6 The Club Pret Subscription terms and conditions, available at the above section “Club Pret Subscription” will apply in addition to these Terms and Conditions. In the event of any discrepancy, these Terms and Conditions shall take precedence.

2. Prizes:

2.1 One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions.

2.2 One draw will take place at the end of the Prize Draw Period, with one winner. The draw will be performed by a random computer process on or before April 7, 2026.

2.3 The winner will receive a free one month Club Pret Subscription.

3. Notification: The winner will be notified by email to the email address submitted during the Customer Feedback Survey within five working days of the winner being chosen.

4. In the event that thewinner: (i) rejects their prize, or (ii) has their entry found to be in breach of these Terms and Conditions or is otherwise declared invalid by Pret (acting it its absolute discretion), Pret reserves the right to forfeit the prize and select an alternative winner or otherwise withdraw the prize.

5. The names of the winner can be obtained after April 7, 2026 by sending a stamped self-addressed envelope to the following address: Pret Customer Services, 12 W 31st St, 10th Floor New York, NY 10001. If you are a winner, you consent to us sharing your name with any person who makes an enquiry under this paragraph 5.

6. The winner consents to the use by Pret and its related companies for an unlimited time of their name for publicity purposes, including publishing the winner and sending the winner details to individuals requesting the same (as per paragraph 5 above), without additional compensation or prior notice and, in entering the prize draw, all entrants consent to the same.

7. Pret shall use and take care of any personal information you supply to it as described in its Privacy Policy. By entering into the prize draw, you agree to the collection, retention, usage and distribution of your personal information for marketing and promotional purposes, in order to process and contact you about your prize draw entry, for the purposes outlined in our Privacy Policy and for the purposes outlined in paragraph 5 above. If you do not give your consent to the use of your personal information in the manner set out in these Terms and Conditions and our Privacy Policy, please do not submit your email address as part of the Trial Products Feedback Survey.

8. By submitting your email address and taking part in this prize draw, you will be deemed to have accepted and be bound by these Terms and Conditions, the Club Pret Subscription Terms and Conditions, and the Pret Account & Loyalty Terms and Conditions.

9. The prizes are non-exchangeable, non-refundable, non-transferable and not redeemable for cash or other prizes.

10. To the extent permitted by the law, Pret will not be liable for any loss or damage that arises out of or in connection with this prize draw howsoever caused (whether in contract, tort including without limitation negligence, statutory duty or otherwise).

11. If there is any reason to believe that there has been a breach of these Terms and Conditions, Pret may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.

12. By participating in this prize draw, you confirm that you have read and agree to these Terms and Conditions.

13. Pret reserves the right to hold void, suspend, cancel, or amend the prize draw at our discretion without notice. The decision of Pret in all matters under its control is final and binding – no correspondence will be entered into.

14. These Terms and Conditions are governed by the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

Version 3.0 – Last updated 20 September 2023

1          Who we are

1.1       www.pret.com and associated subsites and subdomains (together the "Website") are operated by Pret A Manger (US) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2       We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2           What are these terms and conditions?

2.1       These terms and conditions (the "Terms") govern any and all use of our Website or any mobile application we release from time to time (the "App"). These terms apply to any user of our Platform ("you", "your").

2.2       We refer to the Website and the App together in these Terms as the "Platform". While the Website and App are governed by the same Terms, please note that the features and functionality on each of them may be different.

2.3       You should be aware that, although these Terms apply to everyone who uses our Platform, there are other terms and conditions, policies and notices which might also apply in addition to these Terms. Depending on your particular use of our Platform, goods and services, these might include the following (together the "Other Terms"):

2.3.1        Our Pret Club Subscription US Terms and Conditions, which govern any subscription services you purchase from us.

2.3.2          Our Pret Pick Up US Terms and Conditions, which govern your use of our Pret Pick Up service.

2.3.3          Our Account and Loyalty US Terms and Conditions, which govern the loyalty scheme we operate.

2.3.4          Our Privacy Policy, which explains how we process your personal data, on what basis, and for what purposes.

2.3.5         Our Cookies Policy, which explains how we use cookies and similar technologies on our Platform..

2.4       These Terms includes resolution of disputes by mandatory arbitration instead of in court and a class action waiver. See section 13 below

2.5       You should be aware that, if you access our App, other terms and conditions (like those of the Apple Store or Google Play Store, or your device's manufacturer) may also apply. It's your responsibility to comply with those. 

2.6       If you have any questions in relation to these Terms, or the Platform more generally, please contact us via our customer services page.

3          Acceptance of Terms

3.1       Your access to, and use of, the Platform is subject to these Terms and, if applicable, the Other Terms.

3.2       You must not use the Platform for any purpose that is unlawful or prohibited by these Terms or any applicable Other Terms.

3.3       By using the Platform you are fully accepting the terms, conditions and disclaimers contained in these Terms. If you do not accept these Terms you must immediately stop using the Platform.

4          Advice and Information

4.1       The contents of the Platform do not constitute advice and should not be relied upon in making or refraining from making, any decision.

4.2       We try to ensure that the information on our Platform is accurate and complete but we can't guarantee this.

4.3       We try to make relevant allergen and nutritional advice available throughout our Platform, but because our ingredients are so fresh and change regularly, we encourage you to consult our Allergen Guide [CB1] in the usual way before placing any orders or consuming any of our delicious products. If you have any particular allergy or other health concerns, we recommend that you check the allergen guide regularly, and before each order. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contact. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. Your health and wellbeing is our number one priority, so if you have any questions on our ingredients or produce, please do ask in store.

5          Changes to the Platform and T&Cs

Pret reserves the right to:

5.1       change or remove (temporarily or permanently) the Platform or any part of it without notice, and you agree that Pret shall not be liable to you for any such change or removal; and

5.2       change these Terms at any time, and your continued use of the Platform following any changes shall be deemed to be your acceptance of such change.

6          Links to Third Party Websites

6.1       The Platform may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

7          Intellectual Property Rights

7.1       All copyright, trade marks and all other intellectual property rights in and to the Website, the App and their content (including without limitation the Website and App design, text, graphics and all software and source codes connected with the Platform) are owned by or licensed to Pret or otherwise used by Pret as permitted by law.

7.2       In accessing the Platform you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our prior written consent. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7.3       We are not responsible or liable to any third-party for the content or accuracy of any materials posted by you or any other user of the Platform.You understand that when using the Platform, you may be exposed to text, images, photos, audio, video, location data, and all other forms of data or communication (“Content”) from a variety of sources, and that Pret is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content. We do not endorse any Content made available through the Platform by any user or other licensor, or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with such Content.

7.4       You understand and acknowledge that you alone are responsible for any Content that you submit or transmit to, through, or in connection with the Platform or that you publicly display or displayed in your account profile (collectively, “Your Content”), and you, not Pret, assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, reliability, appropriateness, or any disclosure by you of information in Your Content that makes you or anyone else personally identifiable. You represent that you own or have the necessary rights, consents, and permissions to use and authorize the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by Company. You represent and warrant that Your Content does not violate these Terms. You hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose. By “use” we mean use, make, have made, sell, offer for sale, import, practice, copy, publicly perform and display, reproduce, perform, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content. Pursuant to this grant, you agree that we may use Your Content in a number of different ways, including by publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, and distributing it.  Please note that you also irrevocably grant the users of the Platform the right to access Your Content in connection with their use of the Platform. Finally, you irrevocably waive, and cause to be waived, against Pret and its users any claims and assertions of moral right or attribution with respect to Your Content. We are not and shall not be under any obligation, except as otherwise expressly set forth in these Terms or our other policies, (1) to maintain Your Content in confidence; (2) to pay you any compensation for Your Content; (3) to credit or acknowledge you for Your Content; (4) to respond to Your Content; or (5) to exercise any of the rights granted herein with respect to Your Content.

7.5       DMCA. We respect the intellectual property rights of others, and we ask our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, in appropriate circumstances and in our sole discretion, we may terminate the rights of any user to use the Services (or any part thereof) who infringes the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or if you are aware of someone so infringing on your rights, please provide the following information to the “Copyright Agent”:

7.5.1          An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

7.5.2          A description of the copyrighted work that you claim has been infringed upon.

7.5.3          A description of where the material that you claim is infringing is located on the Services.

7.5.4          Your address, telephone number, and email address.

7.5.5          A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, and/or the law.

7.5.6          A statement by you, made under penalty of perjury, that the above information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

All notices of copyright infringement claims should go to our Copyright Agent at trademarks@pret.com.

8          Personal Data

8.1       We will only use your personal information as set out in our Privacy Policy.

9          Disclaimers and Limitation of Liability

9.1       The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied. Without prejudice to the generality of the foregoing, we do not warrant or represent that the Platform will be of satisfactory quality, fit for a particular purpose, non-infringing, compatible with any other software or hardware, secure or accurate.

9.2       To the extent permitted by law, Pret will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Platform. Pret’s aggregate liability under these Terms shall be limited to the fees actually paid by you in connection with the Platform in the six (6) months preceding the event giving rise to your claim, or, if no fees apply, one hundred dollars ($100).

9.3       Pret makes no warranty that the functionality of the Platform will be available, uninterrupted or error free, that defects will be corrected or that the Platform or the servers that make it available are free of viruses or other harmful code.

9.4       Nothing in these Terms or the Other Terms shall be construed so as to exclude or limit the liability of Pret for death or personal injury as a result of the gross negligence or wilful misconduct of Pret or that of its employees or agents, and shall not limit or exclude any of your statutory rights as a consumer.

9.5       You agree that some features and functionality of our Platform may also be dependent on your device, internet connection, browser, settings and permissions. For example, if you don't allow us to use cookies or similar technologies, then you might not be able to use certain features and functionality that rely on those technologies; and if you don't allow our website/app to use your location, we won't be able to deliver location-based services.

10        Indemnity

10.1    You agree to indemnify and hold Pret and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Pret or its subsidiary sites arising out of any breach by you of these Terms or the applicable Other Terms, or other liabilities caused directly or indirectly by your use of the Platform.

11        Severance

11.1    If any of these Terms should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term shall be severed and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable.

12        Governing Law

12.1    These Terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

13        Mandatory Binding Arbitration.

13.1    Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these Terms.

13.2    You and Pret agree that any dispute, whether at law or equity, arising out of or relating to these Terms or your use of the Club Pret Subscription, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Pret may take claims to small claims court if they qualify for hearing by such a court.

13.3    You and Pret agree that any arbitration under these Terms will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

13.4    You and Pret agree to waive the right to trial by jury.

13.5    This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Pret and its affiliates, related entities and franchisees.

13.6    These Terms evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of these Terms. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

14         Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Pret from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.

Version 3.0 – Last updated 20 September 2023

1          Who we are

1.1      We are Pret A Manger (USA) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2      We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2          What are these terms and conditions?

2.1      These terms and conditions (let’s call them the “Pret Pick Up T&Cs”) govern the basis on which we supply our products for our Pret Pick Up service. If you do not confirm your acceptance of these Terms during the order process, you will not be able to use our Pret Pick Up service.  Each time you use the Pret Pick Up service, you signify that you agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue using the Pret Pick Up service.

2.2      These Pret Pick Up T&Cs apply to any person who signs up for, or seeks to sign up for, Pret’s Pret Pick Up service (that's who we mean by "you" or "your").

2.3      Among other things, these Pret Pick Up T&Cs provide important information about:

2.3.1         what the Pret Pick Up service is and how to use it;

2.3.2         any requirements for signing up for Pret Pick Up, and any limitations or restrictions that might apply; and

2.3.3         other important information about your and our rights and obligations in relation to the use and administration of the Pret Pick Up Service.

2.3.4         IMPORTANT: These Terms includes resolution of disputes by mandatory arbitration instead of in court and a class action waiver. See section 13 below.

2.4      Please ensure that you read these Pret Pick Up T&Cs carefully, and that you have understood them, before agreeing to them. Once you agree to these Pret Pick Up T&Cs, they will be legally binding on you.

2.5      If you have any questions in relation to these Pret Pick Up T&Cs, please contact our customer service team at 646-728-0505 or through www.pret.com/en-US/talk-to-pret-us.

2.6      Please note that we may revise these Pret Pick Up T&Cs at any time by amending them on our website and app. Please check for the most current version of these Pret Pick Up T&Cs at pret.com/en-US/legal with a new “Last Updated” date shown. All such changes in the Terms shall be effective from the new date when posted.  You waive any right you may have to receive specific notice of such updates, changes or modifications. By accessing the Pret Pick Up site, you consent to have these Terms provided to you in electronic form. Your continued use of any part of the Pret Pick Up site after any such amendment will constitute your acceptance of the amendment(s).

2.7      How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order. 

3          Do any other terms apply?

These Pret Pick Up T&Cs only govern the Pret Pick Up service, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

3.1      our website and app terms of use, available at the section ‘Platform US Terms and Conditions’;

3.2      the terms and conditions applicable to our subscription service, available at the section ‘Club Pret Subscription US Terms and Conditions’;

3.3      our Pret Account and Loyalty terms and conditions, available at the section ‘Pret Account & Loyalty US Terms and Conditions’; and

3.4      our Privacy Notice and Cookies Notice which lets you know how we process your personal data and use cookies (including as part of the Pret Pick Up functionality), available here and here respectively. Any information you submit or provide in connection with the Pret Pick Up site is governed by our Privacy Notice, and you consent and agree to the collection and use of certain information about you in accordance with our Privacy Notice, which is incorporated by reference into and forms a part of these Pret Pick Up T&Cs.

[TTY1] [TTY1]@Pret: Insert links

4          Who can use Pret Pick Up?

4.1      You are eligible to use the Pret Pick Up service if you:

4.1.1         complete the sign-up process correctly(including verifying your email address);

4.1.2         agree to these Pret Pick Up T&Cs and any other of our terms and conditions which might be relevant, and aren't in breach of any of those agreements/terms and conditions;

4.1.3         are 18+ and able to enter into binding contracts; and

4.1.4         are located in the US.

5          Orders, Products, and Collection

5.1      Any order you make for products in Pret Pick Up is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at our sole discretion. An order is deemed to have been accepted by us only when you receive email confirmation to this effect which will include your order number and collection details. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will contact you and ask you to amend your order. Please ensure you provide us with accurate contact details. We can't be held liable if we are unable to contact you using the details you've provided.

5.2       As many of our products are freshly prepared on the day, you cannot amend or cancel an order once it has been placed. See also section 7 below.

5.3      You must collect your order on time. We cannot guarantee your product order will be available if you do not collect your order in your selected time slot.

5.4      If any product that you have ordered is unavailable and we have not been able to notify you of this before you collect your order, you will be eligible for a refund for the unavailable product(s) or to exchange it for an alternative product when collecting. If you do not want any alternative products in the shop, you will need to contact customer services at 646-728-0505 or through www.pret.com/en-US/talk-to-pret-us to process your refund.

5.5      Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Product prices and product availability may be subject to change without notice. We will try to make it clear on our website or by notifying you if any products that you have ordered are unavailable. 

5.6       Allergy Warning: Allergens are listed on the product pages on the Pret Pick Up site. We cannot guarantee any of our products are suitable for those with allergies due to a high risk of cross-contact. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg intolerances. You can view our full allergen guide here: https://www.pret.com/en-US/us-allergen-guide

5.7      All prices shown exclude sales tax.

6          Payment

6.1       You will need to pay for products at the time of ordering online. We accept payment by any Visa, Mastercard, or American Express debit or credit card.

6.2       Pret Pick Up payments are processed by Adyen using 3D secure authentication. We cannot see your payment details and Adyen will only process your personal data for the purposes of completing the Pret Pick Up transaction you have requested.

7          No Cancellation Rights

7.1      We will make up and bag your order once following our acceptance of your order. As we make this order specifically for you and as it may contain products which are liable to deteriorate or expire rapidly, you cannot cancel your order once it has been accepted by us. 

8          Terms of Supply

8.1      You should note that our Pret Pick Up Service will be conditional on offline factors such as the opening times and stock availability in your chosen store. We try to ensure that our website and app provides up to date information in this regard, but we can't guarantee that all products will always be available. For more information about your rights in this situation please refer to section 5.4 above.

9          Our liability

9.1      Nothing in these Pret Pick Up T&Cs limits our liability or your rights in circumstances where it would be unlawful to do so. Nothing in these Pret Pick Up T&Cs limits your statutory rights as a consumer.

9.2      Subject to the above, our liability under these terms and conditions is limited to: (a) delivering replacement products (at our expense); or (b) refunding any sums paid to us for the products.

9.3      We are not liable for business losses. We only supply the products for personal consumption. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.4      If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued). TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER OR NOT PRET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.5      Further limits apply by virtue of section 9 of our website and app terms of use, available here.

10        Termination

10.1   We reserve the right to terminate your access to our Pret Pick Up service immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

11        General

11.1   You shall indemnify and hold harmless Pret, our affiliates and licensors and each respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from (a) your violation of these Terms, (b) your use of the Pret Pick Up service and/or functionality, (c) your violation of any third party right, (d) your breach of applicable law,  or (e) your negligence or willful misconduct.

11.2   All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to us or our licensors. You may print a copy of these terms and conditions for your reference. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.

11.3   If any of these Pret Pick Up T&Cs are found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable under the law of any jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality, validity or enforceability in that jurisdiction of the other provisions of this agreement or the legality, validity or enforceability in any other jurisdiction of that provision.

11.4   Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

11.5   Although we will aim to provide uninterrupted access to the Pret Pret Pick Up site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the Pret Pret Pick Up site. In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases), we will notify you and we will be relieved of our obligations to you under these Pret Pick Up T&Cs to the extent such performance is hindered by such an event.

12        Governing Law

12.1   These Terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

13        Mandatory Binding Arbitration

13.1   Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these Terms.

13.2   You and Pret agree that any dispute, whether at law or equity, arising out of or relating to these Terms or your use of the Pret Pret Pick Up functionality, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Pret may take claims to small claims court if they qualify for hearing by such a court.

13.3   You and Pret agree that any arbitration under these Terms will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

13.4   You and Pret agree to waive the right to trial by jury.

13.5   This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Pret and its affiliates, related entities and franchisees.

13.6   These Terms evidence a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of these Terms. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

13.7   Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Pret from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.