Pret A Manger Terms & Conditions

Early Access Pret Coffee Subscription Classic QR Code:

Select customers have received an early access Classic QR code which is valid for free eligible drinks through Friday, September 10th, 2021. No purchase necessary.

The Classic QR code can be used to redeem the following*(in any drink size, with any milk or plant-based milk, and 1 extra flavor syrup or espresso shot):  

• Organic Classic Blend Coffee

• Organic Single Origin: Ethiopia 

• Organic Decaf Coffee 

• Organic Peppermint Tea 

• Organic Green Tea 

• Organic Earl Grey Tea 

• Organic English Breakfast Tea 

• Organic Iced Green Tea 

• Organic Iced Black Tea 

*The offer does not include other espresso or barista-made drinks, cold brew, bottled drinks or refills. 

The classic QR code can be used to redeem one eligible drink from above list every 30 minutes, up to a maximum of five per day through Friday, September 10th, 2021 only.

To begin using the classic QR code, visit your local participating Pret shop, order an eligible drink, and scan your early access QR code at the counter. This code is valid for free drinks through Friday, September 10th, 2021 only. After September 10th, your early access to the Pret Coffee Subscription will end.

This offer is valid in US Pret shops except the following locations: Wharton, Vince Lombardi, University of Chicago, University of Pennsylvania, Delaware House, Thomas Edison, airport shops, or 3rd party delivery sites. This offer cannot be redeemed outside of the US and is only valid only during open hours of operation; visit locations.pret.com for shop hours.

Early Access Pret Coffee Subscription Premium QR Code:

Select customers have received an early access Premium QR code which is valid for free eligible drinks through Friday, September 10th, 2021. No purchase necessary.

The Premium QR code can be used to redeem the following*(in any drink size, with any milk or plant-based milk, and 1 extra flavor syrup or espresso shot): 

• Espresso-based drinks like a cappuccino

• Barista-made drinks like an iced oat milk chai latte

• Cold Brew

• Hot Chocolate

• All coffees and teas

*The plan does not include bottled drinks or refills. 

The Premium QR code can be used to redeem one eligible drink from above list every 30 minutes, up to a maximum of five per day through Friday, September 10th, 2021 only.

To begin using the Premium QR code, visit your local participating Pret shop, order an eligible drink, and scan your early access QR code at the counter. This code is valid for free drinks through Friday, September 10th, 2021 only. After September 10th, your early access to the Pret Coffee Subscription will end.

This offer is valid in US Pret shops except the following locations: Wharton, Vince Lombardi, University of Chicago, University of Pennsylvania, Delaware House, Thomas Edison, airport shops, or 3rd party delivery sites. This offer cannot be redeemed outside of the US and is only valid only during open hours of operation; visit locations.pret.com for shop hours.

Version 1.0 – Last updated 9 September 2021

Pret Coffee Subscription Terms and Conditions

These are the terms and conditions (“Terms”) on which we supply subscription services and products including our "Pret Coffee Subscription" coffee shop subscription service. These terms and govern your use and access to our Pret Coffee Subscription service. If you do not confirm your acceptance of these terms and conditions during the order process, you will not be able to order a subscription.  Each time you use the Pret Coffee Subscription, you signify that you agree to be bound by this Agreement. If you do not agree to this Agreement, you must discontinue using the Pret Coffee Subscription and terminate your subscription to the Pret Coffee Subscription.

IMPORTANT: These Terms includes resolution of disputes by mandatory arbitration instead of in court and a class action waiver. See section 15 below.

IMPORTANT: SUBSCRIPTIONS AUTOMATICALLY RENEW.

We will, after an initial free one month period, bill you for an automatically-renewing subscription term for your use and access of the Pret Coffee Subscription in accordance with these Terms.

• Your subscription will renew automatically each month and will continue unless paused or cancelled by you or us in accordance with these terms and conditions.

• You can cancel or pause the Pret Coffee Subscription whenever you want. To pause or cancel, please follow instructions in Sections 6 and 7 below. Cancelling will end the automatic renewals of your Pret Coffee Subscription, but we will keep any fees we have already collected from you (unless we are required by law to refund them).

• We will disclose the duration and cost of the Pret Coffee Subscription before your registration and will confirm the duration and the cost of the Pret Coffee Subscription via email following your purchase.

• BY USING OR ACCESSING THE PRET COFFEE SUBSCRIPTION, YOU ARE AGREEING TO BE BOUND BY THESE TERMS.

Information about us and how to contact us:

The Pret Coffee Subscription service is provided by Pret a Manger (USA) Limited, a company registered England and Wales (“we”, “us”, “our”, or “Pret”).

Contact us. You can contact us by telephoning our customer service team at 646-728-0505 or through www.pret.com/en-US/talk-to-pret-us.

How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order. 

Changes to these Terms

We reserve the right to update, change or modify these Terms at any time. Depending on the nature of the change or update, we may provide notice by posting the new Terms on www.pret.com/en-US/legal with a new “Last Updated” date shown. All such changes in the Terms shall be effective from the new date when posted.  You waive any right you may have to receive specific notice of such updates, changes or modifications. By accessing the Pret Coffee Subscription, you consent to have these Terms provided to you in electronic form.

Full terms and conditions

1.         Ordering Our Coffee Subscription

1.1.      Who can order a subscription. We can only accept subscription orders from those aged 18 or over and who have legal capacity to enter into a binding contract with us. You must be located in the United States, and can't be in breach of any agreements with us or any of our terms and conditions (including these Terms). Registration and redemption of any subscription is subject to Pret’s verification, in its sole discretion.

1.2.      Where subscriptions can be redeemed. Our Pret Coffee Subscription is only available in Participating Shops in the United States and cannot be redeemed in the Excluded Shops (each as defined in clause 1.5 below).

1.3.      How to register for a subscription. In order to register for a Pret Coffee Subscription, you will be required to provide an email address and then follow the procedure set out on www.pret.com/en-US/pretcoffeesub/checkout to submit your order. You will be required to sign up for a Pret account, and will therefore need to agree to the terms and conditions applicable to Pret accounts, available here. By registering for the Pret Coffee Subscription, you agree to (i) provide true, accurate, current, and complete information about yourself as prompted by the registration form, and (ii) maintain and properly update your information to keep it true, accurate, current, and complete. If you provide information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect that you have, or you violate these Terms, as determined in our sole discretion, we have the right to suspend or terminate your subscription and refuse any and all current or future use of the Pret Coffee Subscription. You should check all of the information that you enter and correct any errors before submitting your registration, as once your registration is submitted we will begin processing it immediately. All registrations placed and processed via www.pret.com/en-US/pretcoffeesub/checkout shall be in the English language. These terms and conditions are only available in the English language and will not be filed by us.

1.4.      How we will accept your subscription registration. Your registration constitutes an offer to us to buy a subscription. Our acceptance of that offer (and the formation of a contract between you and us according to these terms and conditions) will take place when we send you a confirmation email to accept your subscription registration, at which point a legally binding contract will be formed between you and us pursuant to these terms and conditions. Without limitation of the foregoing, we reserve the right to reject any subscription registration in our sole discretion.

1.5.      Excluded Shops:  Wharton, Vince Lombardi, University of Chicago, University of Pennsylvania, Delaware House, Thomas Edison and all airport locations. All other US Pret shops are “Participating Shops”. We may add Pret sites to the list of Excluded Shops from time to time but will endeavour to give you at least 1 months' notice before doing so. We do not guarantee that any new Pret locations that we set up from time to time will be Participating Shops.

1.6.      If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the subscription. This might be:

(i)         because subscriptions are no longer available;

(ii)        because of unexpected limits on our resources which we could not reasonably plan for, and/or

(iii)       because we have identified an error in the price or description of the subscription.

2.         Do any other terms apply?

2.1.   These terms and conditions only govern the subscription, so they apply in addition to (and should be read in connection with) any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

2.1.1.     our website and app terms of use, available here;

2.1.2.     the terms and conditions applicable to your account, available here;

2.1.3.     our privacy notice which lets you know how we process your personal data (including as part of your subscription), available here.

3.         Your Subscription 

3.1.      When registering for the Pret Coffee Subscription, you may elect to sign-up for our classic plan or premium plan (each, a “Subscription Plan”).

3.2.      By registering for the Pret Coffee Subscription service, you authorize us to charge the billing method provided by you (your “Payment Method”) on a recurring monthly basis beginning on the day after your First Free Month ends and every thirty (30) days thereafter (the “Billing Cycle”) until you cancel or Pret suspends, ends or otherwise terminates your access to the Pret Coffee Subscription, which it may do at any time. By paying any recurring monthly subscription fees (as set out in your order) to keep your Pret Coffee Subscription active, you will be able to redeem your subscription in any of the Participating Shops to get a maximum of 5 Eligible Products per day, every day (subject to our opening hours, which may vary by location and from time to time) for each month of a valid subscription.

3.3.      Once we have accepted your subscription registration and for each month your subscription is successfully renewed, you will receive an email confirming that your payment has been successful and shortly after, an email containing your QR code (which can also be found on your Pret account). Your subscription starts on the day we send your QR code and it's your responsibility to check your email for this, including, if necessary, your spam folder. Once you have your QR code, you can use your subscription straight away. You can use your QR code provided in the email we send or on your Pret account, or alternatively we will endeavour to ensure that you can add the QR code to your Apple Wallet or to Google Pay (but you should note that this may be dependent on your device's operating system and could be subject to other terms and conditions issued by Google or Apple from time to time).  In order to redeem your subscription against an Eligible Product (as defined in clause 4.1.1 below), you will need to either (i) present your QR code at a scanner in our shops ; or (ii) log in to your Pret account, where your coffee subscription will be automatically applied at the online checkout when using our click and collect service online. The QR code can only be used in Participating Shops and cannot be redeemed online. We cannot provide any Eligible Products without a valid subscription QR code.

3.4.      You should keep your QR code confidential, and you are not permitted to share it with any other person. It is your responsibility to ensure that nobody obtains unauthorised use of your QR code, and we won't be held liable for any loss suffered by you (including any lost subscription perks) for any such unauthorised use of your QR code, unless it's due to our fault or negligence. If we reasonably suspect that you are sharing your QR code in breach of these terms and conditions, we may suspend your account while we investigate. If we find that you have breached these terms and conditions in a serious way, we may cancel your subscription with immediate effect and without refunding you for the remaining period of your subscription.  We also reserve the right to ban your Pret account and take further action if we deem it appropriate.

3.5.      Your subscription will renew automatically each month and will continue unless paused or cancelled by you or us in accordance with these terms and conditions.  Each subscription period is one calendar month, starting when you first subscribe (“Billing Cycle”). For example, if your subscription is accepted on 4th January, it will be valid until 3rd February. The recurring monthly subscription fee would then be charged on 4th February for the next subscription month in your Billing Cycle which would run until 3rd March. You hereby accept responsibility for all recurring charges made to your Payment Method prior to cancellation or termination. Unless you cancel, your subscription will be automatically extended for successive monthly periods at the then-current subscription rate. If you cancel your monthly subscription, you may use your Pret Coffee Subscription benefits until the end of the applicable Billing Cycle and your subscription will not be renewed after that Billing Cycle ends. Your non-termination or continued use of the Pret Coffee Subscription reaffirms that Pret is authorized to charge your Payment Method on the recurring basis to which you agreed at registration. We may submit those charges for payment, and you will be responsible for such charges. PRET MAY SUBMIT PERIODIC CHARGES WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU AFFIRMATIVELY CANCEL YOUR SUBSCRIPTION OR NOTIFY US THAT YOU WISH TO CHANGE YOUR PAYMENT METHOD INFORMATION. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE PRET REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION, PLEASE FOLLOW INSTRUCITONS FOR CANCELLATION IN SECTION 7 BELOW.

3.6.      You can only redeem your subscription for one Eligible Product every 30 minutes up to a maximum of 5 Eligible Products per day.

3.7.      We only supply subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber’s eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the subscription is not being used for a commercial purpose.

3.8.      There is a limit of one subscription per person. You must not register for a new subscription account with new details (a "Duplicate Subscription"), even where an older subscription has expired, unless you have a bona fide reason to do so (for example, because you have lost access to the original email account used when you signed up). We reserve the right to carry out checks for Duplicate Subscriptions and to terminate any Duplicate Subscriptions that we become aware of. If we cancel a Duplicate Subscription you will lose any free month which you had been granted in error as a result of signing up for a Duplicate Subscription. If you reactivate that Duplicate Subscription in your account (to the extent we allow you to), you will therefore be charged the current subscription price and this payment will be taken immediately.

3.9.      Any Eligible Products redeemed using your subscription must be for your personal consumption only.

3.10.    Subscriptions cannot be exchanged for other goods or products and are only eligible for refunds to the extent expressly set out in these terms and conditions. 

4.         Subscription Products

4.1.      Eligible Products. You will be able to redeem your subscription against the following products. Eligible Premium Products and Eligible Classic Products shall together be referred to as “Eligible Products”.

4.1.1.   If you subscribe to our Pret Premium Plan: Espresso-Based drinks, Cold Brew + all other drip coffees & teas, in any size, hot or iced, with any syrup or milk add-on ("Eligible Premium Products").

4.1.2.   If you subscribe to our Pret Classic Plan: Pret’s Organic Classic Blend Coffee, Pret's Single Origin: Ethiopia, Pret’s Decaf, Organic Peppermint Tea, Organic Green Tea, Organic Earl Grey Tea, Organic English Breakfast Tea, and Iced Green Tea, in any size, hot or iced, with any dairy or non-dairy milk add-on (“Eligible Classic Products”).  Eligible Classic Products does not include smoothies, frappes, or other cold drinks.

4.1.3.   Neither plan includes bottled drinks. Refills are not permitted. Valid only during open hours of operation; visit locations.pret.com for shop hours.

apply in any particular store. The list of Eligible Products may change from time to time and we will endeavour to update this list as and when products are added or removed and notify you at least forty (40) days before any significant changes to the list.

4.3.      We may decide from time to time, at our sole discretion, that Eligible Products may not be redeemed in reusable cups due to the ongoing Covid-19 health and safety implications.

4.4.      If you have any dietary requirements or allergies, please consult our allergen guide in the usual way before redeeming and enjoying any Rewards. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. If you have any questions on our ingredients or produce, please do ask in store.

5.         Subscription Fees

5.1.      Free month. The first month of your subscription is free of charge (“Free First Month”).  On the expiration of the Free First Month, your Pret Coffee Subscription will automatically convert to a paid subscription on the same terms as you selected at the time of registration (or, if you made changes to the Pret Coffee Subscription during the Free First Month, on those revised terms), and we will bill you for the applicable subscription amount at that time. You can cancel or make changes to your Pret Coffee Subscription at any time during the Trial Period by by following the instructions in Section 6 through 8 below. If you cancel during the Free First Month, we will not charge your payment method at the conclusion of the Free First Month and the Free First Month will be deactivated immediately.

5.2.      Monthly subscription fee. Subject to any pause or cancellation of your subscription, we will charge you the monthly subscription fees (as set forth in your Subscription Plan save as varied by any applicable and valid discount codes) using the Payment Method provided by you during the registration process. Currently, the Classic Subscription Plan is $19.99 per month and the Premium Subscription Plan is $29.99 per month. The subscription fee does not include applicable taxes, which will be a separate line item. Please see Section 5.9 for more details. The first payment will be taken the day after your First Free Month ends.  You accept that the subscription will automatically renew and has automatically recurring payments as detailed in these terms and conditions, and that you will be responsible for all recurring fees. Your subscription provides you the right to use subscription benefits at your discretion (subject to these terms and conditions). Your non-use will not obligate us to provide you with any refund, in whole or part, of your monthly subscription fee. We reserve the right to correct any errors or mistakes that we may make, even if we have already requested or received payment, and to update your information from available third-party sources. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to payment method expiration, insufficient funds, the chargeback of a previously valid payment, or otherwise, and you do not cancel your subscription, we may suspend your access to the subscription until we are in receipt of cleared funds from you for the subscription and subsequently cancel it if payment is still not received.  For some Payment Methods, the issuer may charge you certain fees, such as transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.

5.3.      Change in Amount Authorized. If the amount to be charged to your Payment Method varies from the current rate set forth in your initial offer due to an increase in our current rates (other than due to the imposition or change in the amount of state sales taxes), we shall provide notice of the amount to be charged and the date of the charge at least ten (10) days before the scheduled date of the transaction. Any agreement you have with the issuer of your Payment Method will govern your use of your Payment Method as a payment mechanism. You agree that Pret may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each Billing Cycle.

5.4.      Discount or promotional codes. We may offer discount, promotions and other types of voucher codes (“Voucher”) from time to time.

5.5.      Vouchers may only be used once by you and are not transferable or redeemable for cash. Vouchers may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

5.6.      Vouchers may only be redeemed through [our website] and not through any other website or method of communication. If you have a valid Voucher, you will need to enter it in the discount code box on the basket page of the subscription ordering process for it to be applied to your basket. Use of the Voucher will be deemed to confirm your agreement to these terms and conditions and any special terms and conditions attached to the Voucher.

5.7.      Unless otherwise stated, Vouchers cannot be used retrospectively, are only redeemable once per customer, and cannot be used in conjunction with other Vouchers or discount codes.

5.8.      We reserve the right to withdraw, deactivate  or cancel any Voucher for any reason at any time, including excluding the use of Voucher codes for specific products or services that we may offer from time to time. We also reserve the right to reject any Voucher if we suspect breach of these terms and conditions or any fraud.

5.9.      Campaigns. We may promote campaigns from time to time. In the event of any conflict or inconsistency with any other terms and conditions for such campaigns, the specific terms of the campaign will prevail.

5.10.    Campaign offers may be redeemed automatically through [our website] and not through any other website or method of communication.

5.11.    We reserve the right to cancel, amend, withdraw, terminate or temporarily suspend any campaigns for any reason at any time.

5.12.    Payment type.

Payment can be made by any MasterCard, Visa or American Express debit or credit card. YOU MUST PROMPTLY NOTIFY US IF YOUR PAYMENT METHOD IS CANCELLED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY. IF YOU FAIL TO NOTIFY US OF ANY OF THE FOREGOING, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR YOUR SUBSCRIPTION, UNLESS WE HAVE EVIDENCE THAT YOU HAVE TERMINATED YOUR SUBSCRIPTION.

5.13.    Recurring monthly subscription fees. Subject to either you or us exercising our rights to pause, cancel or terminate the subscription, you authorise us to, and accept that we will, charge your original payment method on a recurring monthly basis beginning on the day after your first month of subscription ends and every month thereafter until you cancel or we suspend or terminate your access to the subscription. The recurring subscription fee will be charged on the same day each month or where you start your subscription on the last day of a month, your recurring payment will be taken on the last day of the following month.

5.13.1. For example, if you subscribed on the 6th September, your next payment would be on the 6th October. If you subscribed on the last day of the month, and your billing date is not present in that month (say, the 31st), then the preceding date is selected. Then the renewal shifts back to the original date in the next month. For example if you subscribed on 31st March, your next payment will be on the last day of the following month, 30th April, and subsequently on 31st May, 30th June, etc.

5.13.2. Each month, after the recurring monthly payment has been received, we will email you to confirm your subscription has been renewed for another month and then send you another email with your new QR code which can also be found on your Pret account. Unless you pause or cancel your subscription, your subscription will be automatically renewed for successive months at the then-current subscription fee. If you pause your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will then be paused for 31 days, after which your subscription will be renewed for another month as usual. If you cancel your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will not be renewed after that month ends. We reserve the right not to renew your subscription at any time without cause. Payment details are stored securely by a third party to allow recurring payment for future recurring payments.

5.14.    Payment failure. If payment of a recurring subscription fee fails because there is an issue with the payment method, for example, the debit card has expired, we will contact you via email. You may add, update or change payment cards or other subscription details such as email address and billing address by visiting your.pret.co.uk/manage-account and logging in with your email address.

5.15.    Changes to subscription fees. If the amount to be charged for a recurring subscription fee changes from the current fee, we shall provide notice of the amount to be charged and the date of the charge at least forty (40) days before the scheduled date of payment of the recurring subscription fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 7.2 below.

5.16.    Taxes. You applicable taxes will be calculated in accordance with the laws of the applicable jurisdiction based on your “home shop” selection during the Pret Coffee Subscription registration process. The applicable tax amount will be shown as a separate line item on your Subscription Plan purchase page. Notwithstanding the foregoing, if a significant proportion of your redemptions (as determined by Pret, in its sole discretion) for Eligible Products are taking place in a state different than  your home shop selection, then we may adjust your tax rate under the laws of such state to apply starting with your next Billing Cycle. For example, if your home shop is New York but for the duration of one month you redeem Eligible Products mostly in Pennsylvania, then the applicable Pennsylvania tax rate will apply on your next subscription payment.

6.         Pausing your Subscription

6.1.      You can pause your subscription at any time. If you decide to pause, this will become effective from the end of the subscription month in which you pause and shall last for a period of 31 days. Your subscription may only be paused once. We reserve the right to extend the option to pause for further monthly periods. 

6.2.      To pause your subscription, you need to click the ‘manage account’ link provided in any of your subscription emails or go to: www.pret.com/en-US/my-account. You will need to login using your email address and password. You will then be able to view your subscription and pause it. If you have any difficulties in pausing your subscription, please contact us using the details at the top of these terms and conditions.

6.3.      Pausing your subscription means that you will not pay the monthly subscription fee for the next subscription month. You will be able to use your subscription up until the end of the subscription month in which you pause.  Your subscription will automatically renew on your next billing date following the month paused. You will not receive a refund for any part of a month in which you pause.

For example, if you start your subscription on 2nd November, pause it on the 15th November, you can continue to use it until 1st December at which point it will pause for a month and restart on the 2nd January.

6.4.      If you decide to restart your subscription prior to the 31 day pause taking effect (i.e within the existing billing period), the pause shall not take effect and we shall charge you the monthly subscription fees.

6.5.      If you decide to restart your subscription during the 31 day pause (i.e. within the next billing period), we shall charge you the monthly subscription fees from the date you restarted the subscription.

7.         Cancelling your Subscription

7.1.      You can cancel your subscription at any time. The cancellation will be effective from the end of the subscription month in which you cancel. Cancellations are not eligible for refunds.

7.2.      To cancel your subscription  you need to click the ‘manage account’ link provided in any of your subscription renewal emails or go to:  http://www.pret.com/en-US/my-account. You will need to login using your email address and password. You will then be able to view your subscription and cancel it. If you have any difficulties in cancelling your subscription, please contact us using the details at the top of these terms and conditions.

7.3.      To cancel your subscription when your subscription is paused, you will need to contact our customer service team here, and they will help you with this.

7.4.      Cancellation of your subscription will take effect at the end of the subscription month in which you cancel it so you can continue to use your existing subscription until your subscription month has expired. The recurring subscription fee will not be taken from you the following subscription month. You will not receive a refund for any part of a month in which you cancel.

 For example, if you start your subscription on 7th July, cancel it on the 19th July, you can continue to use it until 6th August at which point it will expire.

7.5.      If you wish to exercise your right to cancel in accordance with clause 7.4, you must contact us to let us know that you are doing so. You may do this by logging in to www.pret.com/en-US/my-account and selecting the option to cancel your subscription or by contacting Customer Services on the contact details set out at the top of these terms and conditions.

7.6.      We will send you an acknowledgement of receipt by email.

8.         Upgrading your subscription

You may upgrade or change your Subscription Plan by going to the My Account page (http://www.pret.com/en-US/my-account) and selecting “Manage subscription”, then "Change Plan.” You may then select a new Subscription Plan.

9.         Managing your account

9.1.      When you have an active subscription, you will be able to login to your subscription account by using your email. You will need to visit www.pret.com/en-US/my-account  and enter the email address used for your subscription.  Once you have logged in, you are able to:

9.1.1.   check your account information and subscription details;

9.1.2.   update your address & payment details;

9.1.3.   see your billing history and download past invoices; and

9.1.4.   pause or cancel your subscription.

9.2.      For more details, please see our Account T&Cs.

10.       Our Rights to End the Contract

10.1.    If you do not make any payment to us when it is due, we will write to you to remind you that payment is due.  If you still do not make payment within 7 days of us reminding you that payment is due, we may end the contract by giving you written notice.

10.2.    We may withdraw the subscription. We will write to you to let you know that we are going to stop providing the subscription. We will let you know at least 1 month in advance of our stopping the subscription and will not take any subsequent recurring monthly subscription fees.

10.3.    We may cancel your subscription if:

10.3.1. you are in serious breach of these terms and conditions;

10.3.2. you are in serious breach of any other terms and conditions or agreements with us, and we reasonably believe that such breach may prejudice the performance of your obligations under these terms and conditions;

10.3.3. you breach these, or any other, terms and conditions in a way which is not serious but is: (i) repeated; or (ii) not put right within 30 days of us notifying you of the breach.

11.       If there is a Problem with the Subscription or the Ordering Process

11.1.    If you have any questions or complaints about the subscription, please contact us. You can telephone our customer service team at 646-728-0505 or through www.pret.com/en-US/talk-to-pret-us. Alternatively, please speak to one of our staff in one of our shops.

12.       Responsibility for Loss or Damage Suffered by You

12.1.    Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.

12.2.    Subject to the other provisions of this clause, our liability to you under and in respect of these terms and conditions is limited at the cost of the subscription fees paid by you under these terms and conditions.

12.3.    We are not liable for business losses. We only supply the subscription for personal use. If you use the subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4.    If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued). TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER OR NOT PRET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.       How we may use your Personal Information

13.1.    We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit to us will be held by us in accordance with our Privacy Policy. Our privacy policy can be viewed at: www.pret.co.uk/en-GB/privacy-policy

14.       Other Important Terms

14.1.    You shall indemnify and hold harmless Pret, our affiliates and licensors and each respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from (a) your violation of these Terms, (b) your use of the Pret Coffee Subscription, (c) your violation of any third party right, (d) your breach of applicable law,  or (e) your negligence or willful misconduct.

14.2.    We reserve the right to update, change, modify or terminate the subscription and these terms and conditions:

14.2.1. immediately on notice to you if there is a change in applicable law or regulation or there are security reasons which mean that we need to change the subscription and/or these terms and conditions; or

14.2.2. effective from the beginning of your next monthly renewal if we need to change the subscription and/or these terms and conditions for any other reason.

If you do not agree to any updates, changes or modifications you have the right to cancel this Contract by following the steps in clause 7.1 above.

14.3.    We reserve the right to refuse to accept a new subscription order or any monthly renewal if we reasonably believe that you are not complying (or have not in the past complied) with these terms and conditions.

14.4.    The Pret Coffee Subscription may be used in conjunction with any other promotion run by us unless we specify otherwise.

14.5.    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.6.    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the subscription, we can still require you to make the payment at a later date.

14.7.    We shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions  if such delay or failure result from events, circumstances or causes beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases). In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations and may:

14.7.1. suspend your subscription for the period during which your subscription cannot be used (for example, because relevant Participating Shops need to be temporarily closed). During such suspension period, we will take no further payments from you under these terms and conditions. In this case, the then current subscription period for your subscription will continue once your subscription can be used again or may be terminated in accordance with clause 14.7.2 below; and

14.7.2. if the period of delay or non-performance continues for a significant period of time, we may terminate your subscription. If we terminate under this clause 14.7.2, we should pay you a pro rata refund of an amount equal to the subscription fee prepaid by you for the period after your subscription has been terminated.

15.       Governing Law.

15.1.    These Terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

16.       Mandatory Binding Arbitration.

16.1.    Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these Terms.

16.2.    You and Pret agree that any dispute, whether at law or equity, arising out of or relating to these Terms or your use of the Pret Coffee Subscription, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Pret may take claims to small claims court if they qualify for hearing by such a court.

16.3.    You and Pret agree that any arbitration under these Terms will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

16.4.    You and Pret agree to waive the right to trial by jury.

16.5.    This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Pret and its affiliates, related entities and franchisees.

16.6.    These Terms evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of these Terms. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

16.7.    Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Pret from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.

Version 1.0 – Last updated 9 September 2021

1          Who we are

1.1       www.pret.com and associated subsites and subdomains (together the "Website") are operated by Pret A Manger (US) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2       We're a company registered in England and Wales.

2           What are these terms and conditions?

2.1       These terms and conditions (the "Terms") govern any and all use of our Website or any mobile application we release from time to time (the "App"). These terms apply to any user of our Platform ("you", "your").

2.2       We refer to the Website and the App together in these Terms as the "Platform". While the Website and App are governed by the same Terms, please note that the features and functionality on each of them may be different.

2.3       You should be aware that, although these Terms apply to everyone who uses our Platform, there are other terms and conditions, policies and notices which might also apply in addition to these Terms. Depending on your particular use of our Platform, goods and services, these might include the following (together the "Other Terms"):

2.3.1          The Account Terms and Conditions, which govern our Pret Account functionality.

2.3.2          Our Subscription Terms and Conditions, which govern any subscription services you purchase from us.

2.3.3          Our Click & Collect Terms and Conditions, which govern your use of our Click & Collect service.

2.3.4          Our Loyalty Terms and Conditions, which govern the loyalty scheme we operate.

2.3.5          Our Privacy Policy, which explains how we process your personal data, on what basis, and for what purposes.

2.3.6          Our Cookies Policy, which explains how we use cookies and similar technologies on our Platform.

2.4       These Terms includes resolution of disputes by mandatory arbitration instead of in court and a class action waiver. See section 13 below

2.5       You should be aware that, if you access our App, other terms and conditions (like those of the Apple Store or Google Play Store, or your device's manufacturer) may also apply. It's your responsibility to comply with those. 

2.6       If you have any questions in relation to these Terms, or the Platform more generally, please contact us via our customer services page.

3          Acceptance of Terms

3.1       Your access to, and use of, the Platform is subject to these Terms and, if applicable, the Other Terms.

3.2       You must not use the Platform for any purpose that is unlawful or prohibited by these Terms or any applicable Other Terms.

3.3       By using the Platform you are fully accepting the terms, conditions and disclaimers contained in these Terms. If you do not accept these Terms you must immediately stop using the Platform.

4          Advice and Information

4.1       The contents of the Platform do not constitute advice and should not be relied upon in making or refraining from making, any decision.

4.2       We try to ensure that the information on our Platform is accurate and complete but we can't guarantee this.

4.3       We try to make relevant allergen and nutritional advice available throughout our Platform, but because our ingredients are so fresh and change regularly, we encourage you to consult our allergen guide in the usual way before placing any orders or consuming any of our delicious products. If you have any particular allergy or other health concerns, we recommend that you check the allergen guide regularly, and before each order. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. Your health and wellbeing is our number one priority, so if you have any questions on our ingredients or produce, please do ask in store.

5          Changes to the Platform and T&Cs

Pret reserves the right to:

5.1       change or remove (temporarily or permanently) the Platform or any part of it without notice, and you agree that Pret shall not be liable to you for any such change or removal; and

5.2       change these Terms at any time, and your continued use of the Platform following any changes shall be deemed to be your acceptance of such change.

6          Links to Third Party Websites

6.1       The Platform may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

7          Intellectual Property Rights

7.1       All copyright, trade marks and all other intellectual property rights in and to the Website, the App and their content (including without limitation the Website and App design, text, graphics and all software and source codes connected with the Platform) are owned by or licensed to Pret or otherwise used by Pret as permitted by law.

7.2       In accessing the Platform you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our prior written consent. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7.3       We are not responsible or liable to any third-party for the content or accuracy of any materials posted by you or any other user of the Platform.You understand that when using the Platform, you may be exposed to text, images, photos, audio, video, location data, and all other forms of data or communication (“Content”) from a variety of sources, and that Pret is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content. We do not endorse any Content made available through the Platform by any user or other licensor, or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with such Content.

7.4       You understand and acknowledge that you alone are responsible for any Content that you submit or transmit to, through, or in connection with the Platform or that you publicly display or displayed in your account profile (collectively, “Your Content”), and you, not Pret, assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, reliability, appropriateness, or any disclosure by you of information in Your Content that makes you or anyone else personally identifiable. You represent that you own or have the necessary rights, consents, and permissions to use and authorize the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by Company. You represent and warrant that Your Content does not violate these Terms. You hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose. By “use” we mean use, make, have made, sell, offer for sale, import, practice, copy, publicly perform and display, reproduce, perform, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content. Pursuant to this grant, you agree that we may use Your Content in a number of different ways, including by publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, and distributing it.  Please note that you also irrevocably grant the users of the Platform the right to access Your Content in connection with their use of the Platform. Finally, you irrevocably waive, and cause to be waived, against Pret and its users any claims and assertions of moral right or attribution with respect to Your Content. We are not and shall not be under any obligation, except as otherwise expressly set forth in these Terms or our other policies, (1) to maintain Your Content in confidence; (2) to pay you any compensation for Your Content; (3) to credit or acknowledge you for Your Content; (4) to respond to Your Content; or (5) to exercise any of the rights granted herein with respect to Your Content.

7.5       DMCA. We respect the intellectual property rights of others, and we ask our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, in appropriate circumstances and in our sole discretion, we may terminate the rights of any user to use the Services (or any part thereof) who infringes the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or if you are aware of someone so infringing on your rights, please provide the following information to the “Copyright Agent”:

7.5.1          An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

7.5.2          A description of the copyrighted work that you claim has been infringed upon.

7.5.3          A description of where the material that you claim is infringing is located on the Services.

7.5.4          Your address, telephone number, and email address.

7.5.5          A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, and/or the law.

7.5.6          A statement by you, made under penalty of perjury, that the above information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

All notices of copyright infringement claims should go to our Copyright Agent at trademarks@pret.com.

8          Personal Data

8.1       We will only use your personal information as set out in our Privacy Policy.

9          Disclaimers and Limitation of Liability

9.1       The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied. Without prejudice to the generality of the foregoing, we do not warrant or represent that the Platform will be of satisfactory quality, fit for a particular purpose, non-infringing, compatible with any other software or hardware, secure or accurate.

9.2       To the extent permitted by law, Pret will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Platform. Pret’s aggregate liability under these Terms shall be limited to the fees actually paid by you in connection with the Platform in the six (6) months preceding the event giving rise to your claim, or, if no fees apply, one hundred dollars ($100).

9.3       Pret makes no warranty that the functionality of the Platform will be available, uninterrupted or error free, that defects will be corrected or that the Platform or the servers that make it available are free of viruses or other harmful code.

9.4       Nothing in these Terms or the Other Terms shall be construed so as to exclude or limit the liability of Pret for death or personal injury as a result of the gross negligence or wilful misconduct of Pret or that of its employees or agents, and shall not limit or exclude any of your statutory rights as a consumer.

9.5       You agree that some features and functionality of our Platform may also be dependent on your device, internet connection, browser, settings and permissions. For example, if you don't allow us to use cookies or similar technologies, then you might not be able to use certain features and functionality that rely on those technologies; and if you don't allow our website/app to use your location, we won't be able to deliver location-based services.

10        Indemnity

10.1    You agree to indemnify and hold Pret and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Pret or its subsidiary sites arising out of any breach by you of these Terms or the applicable Other Terms, or other liabilities caused directly or indirectly by your use of the Platform.

11        Severance

11.1    If any of these Terms should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term shall be severed and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable.

12        Governing Law

12.1    These Terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

13        Mandatory Binding Arbitration.

13.1    Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these Terms.

13.2    You and Pret agree that any dispute, whether at law or equity, arising out of or relating to these Terms or your use of the Pret Coffee Subscription, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Pret may take claims to small claims court if they qualify for hearing by such a court.

13.3    You and Pret agree that any arbitration under these Terms will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

13.4    You and Pret agree to waive the right to trial by jury.

13.5    This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Pret and its affiliates, related entities and franchisees.

13.6    These Terms evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of these Terms. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

14         Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Pret from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.

Version 1.0 – Last updated 9 September 2021

1          Who we are

1.1       We are Pret A Manger (USA) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2       We're a company registered in England and Wales.

2          What are these terms and conditions?

2.1       These terms and conditions (let's call them the "Account T&Cs") govern basis on which you may register for and use any personal account sections and functionality of our website and/or any mobile app that we may release from time to time (a "Pret Account"). More information about what your Pret Account is, and the functionality that it offers, is set out in section 4 below.

2.2       These Account T&Cs apply to any person who signs up for, or seeks to sign up for, a Pret Account (that's who we mean by "you" or "your").

2.3       Among other things, these Account T&Cs provide important information about:

2.3.1         what the Pret Account is, its functionality, and how to use it;

2.3.2          any requirements for signing up for a Pret Account, and any limitations or restrictions that might apply to your use of the Pret Account; and

2.3.3          other important information about your and our rights and obligations in relation to the use and administration of your Pret Account.

2.4       These Account T&Cs includes resolution of disputes by mandatory arbitration instead of in court and a class action waiver. See section 11 below.

2.5       Please ensure that you read these Account T&Cs carefully, and that you have understood them, before agreeing to them. Once you agree to these Account T&Cs, they will be legally binding on you.

2.6       If you have any questions in relation to these Account T&Cs, please contact us here.

2.7       Please note that we may revise these Account T&Cs at any time by amending them on our website/app. Please check for the most current version of these Account T&Cs at www.pret.com/en-US/us-legal each time you use your Pret Account.

3          Do any other terms apply?

These Account T&Cs only govern the Pret Account, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

3.1       our website and app terms of use, available here;

3.2       the terms and conditions applicable to our subscription service, available here 

3.3       our privacy notice and cookies notice which lets you know how we process your personal data and use cookies (including as part of the Pret Account functionality), available here and here respectively. Any information you submit or provide in connection with your Pret Account is governed by our Privacy Notice, and you consent and agree to the collection and use of certain information about you and your Pret Account in accordance with our Privacy Notice, which is incorporated by reference into and forms a part of these Account T&Cs.

4          What does the Pret Account do?

The Pret Account is intended to be a central hub for you to manage your relationship with us and to make it easier for you to request, and for us to deliver, our products and services. The functionality associated with the Pret Account includes the following:

4.1       Basic account administration

4.1.1          create an account;

4.1.2          sign in to, and log out of, our website and app;

4.1.3          reset your password; and

4.1.4          edit your basic personal details once your Pret Account has been verified (e.g. the email, name and phone number associated with your Pret Account),

all subject to and in accordance with these Account T&Cs.

4.2       Subscriptions

4.2.1          sign up for a subscription service (or add an existing subscription to your Pret Account);

4.2.2          manage, cancel or pause your subscription;

4.2.3          view your QR code for your coffee subscription; and

4.2.4          view your subscription billing history and amend your subscription payment details, all subject to and in accordance with our Subscription T&Cs.

4.3       We try to make our Pret Account as useful and user friendly as possible, and that means that we will from time to time add and remove features and functionality to reflect our customer feedback, any changes in law or regulation, changes in our business model, and best practice. For that reason, the Pret Account functionality set out in these Account T&Cs is only illustrative – we may make changes to the Pret Account features and functionality without notice, and we can't guarantee that any particular functionality will be available at any given time. For more information, see section 8 below.  

4.4       Some features and functionality may also be dependent on your device, internet connection, browser, settings and permissions. For example, if you don't allow us to use cookies or similar technologies, then you might not be able to use certain features and functionality that rely on those technologies; and if you don't allow our website/app to use your location, we won't be able to deliver location-based services.

4.5       We try to make relevant allergen and nutritional advice available throughout our website and app, but because our ingredients are so fresh and change regularly, we encourage you to consult our allergen guide in the usual way before placing any orders or consuming any of our delicious products. If you have any particular allergy or other health concerns, we recommend that you check the allergen guide regularly, and before each order. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. Your health and wellbeing is our number one priority, so if you have any questions on our ingredients or produce, please do ask in store.

5          Who can register for a Pret Account?

5.1       You are eligible for a Pret Account if you:

5.1.1          complete the sign-up process correctly (including verifying your email address);

5.1.2          agree to these Account T&Cs and any other of our terms and conditions which might be relevant, and aren't in breach of any of those agreements/terms and conditions;

5.1.3          are 18+ and able to enter into binding contracts; and

5.1.4          are located in countries where we offer Pret products or services (the UK, the United States, France, and Hong Kong).

5.2       Unfortunately, if you don't meet any of those eligibility criteria then you won't be eligible for a Pret Account.

5.3       Only one Pret Account is permitted per person. If you get locked out of your Pret Account, or have any other issues, please let us know before trying to sign up for a new Pret Account.

6          Your obligations and our right to withdraw the Pret Account

6.1       By registering for, keeping and using a Pret Account, you agree:

6.1.1          to only use your Pret Account in a fair, reasonable and lawful way and in accordance with all applicable laws,

6.1.2          to provide accurate, truthful, current and (where mandatory) complete information when creating your Pret Account and to keep your account details up to date; and

6.1.3          to keep your Pret Account secure, not share it with any other person, and do your best to prevent unauthorised access (i.e. by choosing a strong password and keeping your login details confidential). You'll be responsible for all activity on your account – even if its unauthorised – unless there's a security breach which is our fault. If you suspect any unauthorised access to your Pret Account, please contact us right away so we can help you.

6.2       If we know, or reasonably suspect, that you are using your Pret Account in a fraudulent, improper, unfair or unlawful way or that you are otherwise in breach of these Account T&Cs or any other applicable terms, we reserve the right (without limiting any other right we may have) to:

6.2.1          suspend or cancel your Pret Account;

6.2.2          withdraw any Stars or Rewards on your Pret Account in accordance with our Loyalty T&Cs; and

6.2.3          suspend or cancel your access to our other products and services, such as our Pret Coffee Subscription or Pret Click &Collect.

6.2.4          hold you liable for any and all damages, losses and liabilities that we suffer or incur as a result, and to pursue legal action and to notify your internet service provider.

6.3       If we suspend or cancel your Pret Account, you may not re-register or join using the same or new details unless we formally invite you to.

6.4       We may also cancel your account in accordance with section 7 below.

7          Deleting and forfeiting your Pret Account

7.1       You can request that we delete your Pret Account by contacting our customer services here.

7.2       Please note that if you do decide to delete your Pret Account, you won't be able to reactivate or restore it at a later date, and you will permanently lose access to your Pret Account. This also means that you'll have waived and forfeit any accrued benefits linked to your Pret Account (like credit and loyalty stars/rewards).

7.3       We may also delete Pret Accounts that are inactive for 24 months or more. If you don't use your Pret Account for any 24 month period, you will have waived and forfeit your Pret Account together with any accrued benefits linked to your Pret Account (like credit and loyalty stars/rewards).

7.4       When we cancel or delete your account, we will delete all associated personal data except for data that we are entitled or required to retain by law. For more information, see our privacy policy.

8          Our liability as regards your Pret Account

8.1       Nothing in these Account T&Cs limits our liability or your rights in circumstances where it would be unlawful to do so. Nothing in these Account T&Cs limits your statutory rights as a consumer. 

8.2       Our website and app, including the Pret Account functionality, is provided "as-is", without any warranty or promise that it will meet a particular standard, be fit for a particular purpose, be uninterrupted or error free, or be available at any given time. Use of the Pret Account is optional, and you must make your own decision regarding whether or not to use it according to these Account T&Cs.

8.3       We try to ensure that the information on our website and app is accurate and complete but we can't guarantee this.

8.4       Certain of the services offered through your Pret Account will be subject to local and offline conditions –  for example, if you try to place an order through your Pret Account, that will be subject to operating times and stock availability at the relevant Pret store.

8.5       Our liability to you in respect of these Account T&Cs and your Pret Account is limited as set out in section 9 of our general website terms and conditions.

9          General

9.1       If any of these Account T&Cs are found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable under the law of any jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality, validity or enforceability in that jurisdiction of the other provisions of this agreement or the legality, validity or enforceability in any other jurisdiction of that provision.

9.2       If you have any questions about these Account T&Cs, or a complaint about your Pret Account, please contact us here. We hope that we are able to resolve any issues through our complaints procedure, but it is of course always open to you to pursue your complaint through legal channels.

10        Governing Law

10.1    These Account T&Cs and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict provisions, and you agree to the jurisdiction of the federal and state courts located in Wilmington County, Delaware.

11        Mandatory Binding Arbitration

11.1    Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these Account T&Cs.

11.2    You and Pret agree that any dispute, whether at law or equity, arising out of or relating to these Account T&Cs or your use of the Pret Coffee Subscription, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Pret may take claims to small claims court if they qualify for hearing by such a court.

11.3    You and Pret agree that any arbitration under these Account T&Cs will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

11.4    You and Pret agree to waive the right to trial by jury.

11.5    This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Pret and its affiliates, related entities and franchisees.

11.6    These Account T&Cs evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of these Account T&Cs. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

11.7    Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Pret from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights